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Customer Services Representative

3 months ago

Grapevine, United States SSDCECOLAB Full time
Job DescriptionJob Description

Key Responsibilities:

  • Handle a high volume of incoming emails, addressing customer concerns and providing accurate information.
  • Assist customers with placing orders and tracking shipments.
  • Investigate and resolve customer complaints, escalating issues to the appropriate department if needed.
  • Coordinate and schedule installation projects according to client requirements and timelines
  • Resolve any installation-related issues or challenges that may arise during the process
  • Collaborate with other team members to resolve complex customer issues.
  • Conduct research, assemble, and analyze data to prepare reports and documents

 

Required Skills and Qualifications:

  • High school diploma or equivalent required
  • Proficient in MS Office, including Outlook, Excel, and Word
  • Excellent oral and written communication skills
  • Strong data entry skills with high accuracy and attention to detail
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines
  • Detail-oriented with a high level of accuracy
  • Strong problem-solving abilities and a proactive approach to challenges
  • Proficiency in using customer relationship management (CRM) software
  • Ability to multitask and prioritize in a fast-paced environment

 

Company DescriptionWe partner to make the world cleaner, safer and healthier - helping customers succeed while protecting people and the resources vital to life.Company DescriptionWe partner to make the world cleaner, safer and healthier - helping customers succeed while protecting people and the resources vital to life.