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Customer Service Representative

3 months ago

Columbia, United States ASK Consulting Full time
Job DescriptionJob Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

 

Job Title: Customer Service Representative

Location: Columbia, SC- 29229 (ONSITE)

Duration: 6+ months contract  

pay scale is $15-16$/hr 

   

Job Description:

Note: Please share this job posting within25 miles of Columbia, SC- 29229

Responsibility:

  • Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions.
  • Work on high volume of inbound and outbound calls
  • Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
  • Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  • Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
  • Coordinates with other departments to resolve problems.
  • Provides feedback to management regarding customer problems, questions and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.

Qualifications:

  • Strong customer service skills.
  • Microsoft Office.
  • Customer Service
  • High School Diploma or equivalent Required
  • 1 year of experience in a claims/appeals processing, customer service, or other related support area OR Bachelor's Degree in lieu of work experience.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.