Sales Associate Full Time
3 weeks ago
- Learns/maintains a thorough knowledge of inventory; provides excellent salesmanship
Customer Service-
- Ensures customer satisfaction through providing professional, knowledgeable, courteous customer service, and resolving customer complaints
- Aids customers in choosing instruments and/or accessories to purchase
- Processes merchandise returns, refunds, or exchanges
- Assists customers in locating merchandise, takes special orders, answers questions
- Makes sales calls- follow up calls on proposals, approvals, maximum rental credit, extended warranty, etc.
- Processes rental applications
- Take in repairs
- Receives incoming packages
- Ships orders and returns
- Manages Pitneybowes Machine
Shared tasks with sales team
- Monitors for shoplifting
- Labels & puts away accessory inventory
- Ensures the sales floor is fully stocked, neat, organized, and clean with all returned rentals, exchanges, and repairs put in their correct department
- Restocks bows; assists with returns/ships, orders, receives refurbished bows
- Showcases merchandise in an appealing manner and frequently updates the display
- Maintains Cashiering area- Keeps non inventory items (merchandise bags, display bags, hangtags, receipt paper, printer paper, labels, sticky notes, etc.) well stocked; clean & organized
- Opens and Closes store with the rest of the sales staff
- Calling tech support when there is a computer issue
- Other daily/weekly housekeeping tasks includes dusting, trash, breaking down boxes, & recycling
- Participates in some rental meetings & weekend events
Job Preferences
- Ability to play a stringed instrument
- 1-3 years of Sales experience
- Available to work a 40 hour week including Saturdays
- Attention to detail
- Ability to take initiative and problem solve
- Interpersonal skills and customer service skills required
- Ability to present oneself as well as the company in a professional manner
- Computer skills required
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