Customer Support Engineer

3 weeks ago

Dublin, United States Amtec Enterprise Full time
Job DescriptionJob Description

Job Title: Customer Support Engineer

Contract: 1 year (possibility of conversion)

Looking for any candidate with electro-hydraulic servo valve experience or aerospace experience in Georgia relatively close to Dublin (Macon, Savannah, or Atlanta)

THIS IS NOT A REMOTE POSITION - The person will have to visit Dublin, GA site many times so must be able to drive to the site.

Background
The function of the Contract Customer Support Engineer (CCSE) is to interface with both the customer and the OEM divisions (CFCD and MFCD) to solve technical issues related to the product supplied by the OEM to the customer, including investigation activity into field failures of the product. The requirements for the Contract Customer Support Engineer are in accordance with the company's published job description/roles and responsibilities for Customer Support Engineering (CSE) and will report directly into the SSO (Services and Support Operations division) Engineering team located in Irvine, California (SSO-Irvine). Considering the specific tasks described below, this SOW prevails in comparison to the job description/roles and responsibilities tasks.

Primary project: SSO-Irvine Support.
The primary role of the CCSE will be to support SSO-Irvine engineering team with failure investigation activity for the Gulfstream G650 flight control system bill of materials. The product line is produced in Irvine, California and Ogden, Utah. Subcomponent investigation support may also be required in other non-specified locations. All activity shall be directed by the SSO-Irvine engineering team and the CCSE is not required to be on-site and may support SSO-Irvine remotely.
Additional special project: CSD-Dublin Support.
The Control Systems Division in Dublin, Georgia (MFCD-Dublin) does not have a responsible CSE to support investigations and customer product line issues. The CCSE will also be tasked to support the CSD-Dublin product line on an as needed basis. Support of the MFCD-Dublin product line shall be directed by the SSO-Irvine engineering team.

Scope of Work
The CCSE will be responsible for the following Day to Day activities:
1. Failure analysis report (FAR) – Coordination and responsibility for EHSV investigations with local Repair Station and OEM engineering, creation of Rcard work instructions, witnessing tests, work with CFCD-Ogden and SSO-Irvine to correlate EHSV failures with top assembly events and documentation of activities associated with the FAR at component or sub-component level, as necessary (FAR writing)
2. Seller Engineering Memo (SEM) support – Aid in or be responsible for the creation of SEMs
3. Support FAR Telecoms
4. Update FAR Tracker – Update the internal FAR tracker as required.
5. Dublin product line support, other investigations, and customer visits – Provide on-site support at the MFCD-Dublin location as requested. Note that this will encompass more than G650 product support and may cross all product lines, including Commercial and Military products.
6. Report activity and progress – Provide status as requested.
7. Visits to MFCD-Dublin facility – To perform activities above, especially 1 and 4, is anticipated to be 3 days in a week in schedule to be agreed with Repair Station and Operations.
8. Support related to Stratoflex division products – Respond customer inquiries and coordinate investigations with OEM and Quality engineering teams. Work to be performed remotely (it can be in Dublin facility or from home)
Business travel may be required when interfacing with SSO-Irvine, MFCD-Irvine, CFCD-Ogden, Gulfstream, and Stratoflex. Note that MFCD Dublin support is being defined as a commute and not business travel. Business travel is anticipated to account for one domestic travel every 2 months.

Level and Period of Performance:
Anticipate 3 days of 8 hours per week (minimum of 24 hours) with a potential to go to 30 hours weekly for a minimum of 6 months’ time span (to be eventually extended unless CCSE provides written notification of intent to not extend 30 days prior the extension date). Note that mentioned hours are not a hard weekly limit.
There will be weeks that will be necessary to expand the hours or require less hours. This will be discussed on case by case, and if both parties agree on, as needed basis.

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