Castle Technology Partners Technical Support Representative

1 week ago

Daphne, United States Ideacom of the Gulf Coast Inc. Full time
Job DescriptionJob Description

Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At IDeACOM of the Gulf Coast, we are looking for an enthusiastic technician to help provide excellent customer service and assist our clients with technical issues for our Castle Technology Partners division, learn more about us at www.castletechnologypartners.com. On-the-job training provided as needed.

 

Responsibilities & Duties:

· Create, document, and manage support tickets and solutions in a timely manner per service level agreement requirements

· Help customers via phone, email, and chat

· Analyze, troubleshoot, and solve technological issues

· Escalate advanced technological issues to senior staff

· Document customer specific data for future reference

· Assist with new installations and implementations

· Assist with proactive and preventative maintenance

· Monitor and review various scheduled reports for anomalies and escalate issues accordingly

Required Qualifications & Skills:

· Excellent Customer Service

· Team Oriented

· Passion for Learning, specifically Technology

· Excellent Communication

· Analytical and Problem Solving skills

· Excellent Documentation and Organization

· Ability to work on multiple tasks at once and utilize time for maximum outputs

· Experience with Windows 10

· High School Diploma or GED

· Drivers License and clean driving record

Preferred Qualifications & Skills:

· Associates Degree

· Microsoft Office and/or Google Workspace experience

· Mac experience

Company DescriptionIdeacom of the Gulf Coast DBA Castle Technology Partners is a family owned and operated Healthcare Technology Systems and IT Technology Solutions Services company operating throughout the Gulf Coast . Servicing customers throughout the entire state of Alabama, Mississippi and in the Panhandle of Florida.Company DescriptionIdeacom of the Gulf Coast DBA Castle Technology Partners is a family owned and operated Healthcare Technology Systems and IT Technology Solutions Services company operating throughout the Gulf Coast . Servicing customers throughout the entire state of Alabama, Mississippi and in the Panhandle of Florida.

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