System Administrator

System Administrator
 
Job Summary:
The System Administrator is responsible for installing, maintaining, upgrading, repurposing, and disposal of corporate computing equipment, software, phone systems, printers, and network infrastructure, along with supporting users in various ways described below.
 
Responsibilities:

• Installs, configures, and supports software applications.
• User administration, password resets, and other Help Desk tasks.
• Effectively communicates with external and internal users to resolve issues with profiles, permissions, authentication, access, applications, etc.
• Develops and maintains documentation such as user guides, asset inventories, etc.
• With guidance of a senior resource, investigates and provides recommendations for hardware/peripheral/supplies purchases.  Maintains on-hand inventory.
• Performs other tasks as required.
• Reports to the Infrastructure Supervisor.
• Works closely with internal teams such as Infrastructure, Security, Help Desk, and Customer Service.  Works with external users to assist with problem resolution and configuration.
• Expected to be a backup for team members.

Required: 

• Associate degree or equivalent experience, preferably in Computer Science or related field.
• Required to work in the office a minimum of 3 days per week, 2 days remote.
• 3+ years of experience in a system admin/customer support role.
• Experience supporting Windows and Active Directory platform, Webex Calling, Intune, M365, VMware, and Citrix.
• English communication skills is a must.  Strong verbal and written skills.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with internal and external resources to develop solutions.
• Ability and desire to expand knowledge and skillsets needed to perform job duties.
• Willing to work both independently and in a team setting.
• Willing to remain open to other employee’s ideas and willingness to try new approaches to getting the job done.