Desktop Support

2 weeks ago

Danbury, United States Techlink Systems Full time
Job DescriptionJob Description

Job Title: IT / Computer Operator
Location: Ridgefield, CT (Hybrid)

Contract Duration: 10/07/2024 (Possibility of conversion to permanent/extension)

Summary:
Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.

Responsibilities:

  • Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals.
  • Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory.
  • Troubleshoot client-server connectivity and permissions.
  • Complete special projects and additional responsibilities as needed.
  • Provide recommendations for hardware improvement/repairs.
  • Accurately document Service Desk ticket status and resolution.
  • Fulfills all compliance responsibilities related to the position.
  • Performs other duties as assigned.
  • Provides 24/7 support through investigation analysis of problems using documentation, manuals, debugging tools logic to resolve problems, prevent recurrence ensure continuity.
  • Takes remote calls for off-shift, weekends holidays as assigned.

Education:
ASSOCIATES LVL DGRE

Other Information:

  • Required: College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
  • Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
  • Knowledge of modifying computer objects within Active Directory.
  • Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
  • Superior customer-facing skills including the ability to develop a “trusted advisor” relationship with end users. Methodical approach to problem solving and resolution.
  • Flexibility to adjust to changing requirements, schedules, and priorities. Ability to operate effectively in a team environment with both technical and non-technical team members. Ability to operate with minimal supervision.
  • Ability to manage time effectively, set priorities appropriately, and schedule calls. Ability to maintain a professional demeanor under stress. Ability to operate within customer standard operating procedures.
  • Ability to document technical support of resolutions, processes, and procedures.
  • Minimum Experience: three years Desired: Understanding of Citrix-based technologies. Understanding of Mobile Device Management. Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP
  • Working Conditions:
  • Manual: Some manual skills/motor coord finger dexterity
  • Occupational: Some occupational risk
  • Physical Effort: Very Heavy effort. May exert up to 50 lbs. force
  • Physical Environment: Generally pleasant working conditions
Company DescriptionOverview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with youCompany DescriptionOverview\r
\r
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r
\r
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r
\r
We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries. \r
\r
The company’s talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing. \r
\r
We look forward to our partnership with you

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