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Desktop Services Specialist
3 weeks ago
Desktop Services Specialist
Location: Danbury, CT, United States
Requisition ID: 38142
Salary Range: 22.25 - 41.32 HOURLY
Work Shift: 8-4:30
FT/PT/PD: Per Diem
Exempt/Non-Exempt: Non-Exempt
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Description
Summary:
Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.
Responsibilities:
Diagnose and resolve (in-person and remotely) issues with the hardware, operating system, applications, and peripherals.
Configure new computers, perform hardware upgrades, and maintain accurate endpoint device inventory.
Troubleshoot client server connectivity and permissions.
Complete special projects and additional responsibilities as needed.
Provide recommendations for hardware improvement/repairs.
Accurately document Service Desk ticket status and resolution.
Fulfills all compliance responsibilities related to the position.
Performs other duties as assigned.
Provides 24/7 support through investigation & analysis of problems using documentation, manuals, debugging tools & logic to resolve problems, prevent recurrence & ensure continuity. Takes remote call for off-shift, weekends & holidays as assigned.
Education: ASSOCIATE'S LVL DGRE
Other Information:
Required: College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
Knowledge of modifying computer objects within Active Directory.
Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
Superior customer facing skills including ability to develop trusted advisor relationship with end users. Methodical approach to problem solving and resolution.
Flexibility to adjust to changing requirements, schedules and priorities. Ability to operate effectively in a team environment with both technical and non-technical team members. Ability to operate with minimal supervision.
Ability to manage time effectively, set priorities appropriately, schedule calls. Ability to maintain professional demeanor under stress. Ability to operate within customer standard operating procedures.
Ability to document technical support of resolutions, processes, and procedures.
Minimum Experience : three years Desired: Understanding of Citrix based technologies. Understanding of Mobile Device Management. Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Some occupational risk
Physical Effort: Very Heavy effort. May exert up to 50 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Nuvance Health
Org Unit: 1798
Department: IT Service Mgmt Operations
Exempt: No
Salary Range: $22.25 - $41.32 Hourly
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