Client Support Specialist, Weekend Full-Time
4 weeks ago
Position: Client Support Specialist, Weekend Schedule Full Time
Location: Remote in the Mountain Time Zone (for USA resident)
Compensation: Competitive, based on experience, including health, vision, and dental insurance and 401k.
You see a client’s success as your success. You enjoy working closely with existing clients to understand their needs and challenges. Your passion is turning clients into long-term partners and advocates -- because they can see how they are benefiting from our products and services. Clients view you as their go-to person when they are confused, stuck, or looking to get the most out of the platform. You develop a deep understanding of our clients’ unique use cases. Sharing ideas and insights to help clients utilize our products and services more effectively and frequently becomes second nature to you. You are the bridge between clients, our product, and our team so that everyone succeeds and great things happen
Sound familiar? This might be the opportunity you’re looking for.
This person is essential to our success in keeping pace with accelerating market demand and new market opportunities. This is an opportunity to have a real impact on a strong company that is rapidly rising in a cutting edge industry at the top of it's class.
Key Criteria/Requirements
- This is a weekend position
- 5 days/week
- Two schedule options: Thursday to Monday OR Friday to Tuesday
- 2+ years of relevant customer service experience preferred
- Personable, energetic, and a remarkable ability to be open minded to decipher "customer speak" and next issue avoidance
- Excited to work in a collaborative environment with real responsibilities
- Superior organizational skills, attention to detail, and ability to prioritize effectively
- High degree of integrity, reliability, humility, courtesy, and professionalism to collaborate with a wide variety of different audiences and personalities
- Entrepreneurial spirit and high sense of urgency
- Always looking to develop solutions, pursue excellence, and grow
- Love working in a fast-paced environment layered with the desire to seek out ways to be effective outside of working tickets
- Have a start-up mentality even though we're a league leader
- Able to furnish professional and personal references upon request
- Quarterly travel required
Measurable Accountability Metrics
Response Time: Average ticket first response time of
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