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Open Enrollment Customer Service Representative
1 month ago
Are you a seasoned customer service representative with call center experience? Palmer Group has an amazing remote opportunity for you on a contract basis. We have partnered with this reputable client in the insurance space to hire an Open Enrollment Customer Service Representative - Urbandale, IA. If this opportunity interests you and you meet the qualifications listed below, apply now
This role is remote, however applicants are required to reside within one hour of Urbandale, Iowa.
Responsibilities:
- Answer inbound calls from members regarding their insurance plan options
- Assist callers with questions regarding membership, premiums, and beneficiaries
- Schedule meetings with licensed professionals when members need advice on plans
- Handle troubleshooting questions about logging into the online system
- Explain different plan options, costs for each, and differences between options
Requirements:
- 2 years of call center experience
- Must have a dedicated remote workspace, 50+ MBPS internet speed (NO wi-fi allowed)
- High school diploma, 2 years of college is preferred
- Solid computer skills: knowledge of Microsoft Office programs, good typing/data entry, ability to toggle between multiple screens and applications at the same time
- Must commit to the assignment and shifts - no time off permitted during the first 30 days or during November
Work Model:
- 40 hours per week
- Monday - Friday, 6:00 AM - 8:00
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. \r
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Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r
\r
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. \r
\r
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. \r
\r
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.