IT Desktop Support Technician
4 weeks ago
The primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.
Responsibilities:
- Provide Prompt & Professional Technical Support to End Users
- Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
- Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
- Install, Upgrade and Troubleshoot Desktop Operating System & Applications
- Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
- Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
- Resolve Basic Issues with all LGBS Mission Critical Applications
- Advise on Software or Hardware Upgrades
- Troubleshoot Basic Voice and Connectivity Issues with Phones
- Ensure Firms’ IT Security Posture is Maintained at all Times
- Maintain Excellent Documentation on IT Processes and Procedures
- Cross train on mailroom application and act as backup for mail processing
- Act as backup for routine mailroom runs
- Work on other IT related projects
- Be willing to learn Powershell Scripting & other automation tools
- Be able and willing to cross train and backup staff in the Mail room and File room.
- Be willing to take on expanded roles with server management, etc.
- Be able and willing to travel to remote offices, as needed
- Be willing to work after hours and on weekends if and when needed
Qualifications:
- Must have valid driver’s license
- Excellent time management skills; punctual; excellent attendance
- Proven Work Experience as a Desktop Support Technician
- Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
- Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
- Communication - ability to understand issues & relay resolutions to end users
- Ability to work in high-volume, fast paced environment
- Ability to lift a minimum of 50 lbs.
- Computer Science or Information Technology related Associate or Bachelor’s Degree
- IT certifications relevant to Desktop Support & Server Management
- Keeping up with the rapidly advancing technologies and relevant certifications
- Ability to handle incoming tickets in a timely manner
- Provide end users with regular updates on escalated issues
- Follow escalated issues to full resolution
- Ability to maintain safe and professional work environment
- Ensures IT assets are in good working condition
- Keeps IT skillset current
- Maintains security conscious practices related to use of firm IT resources
- Excellent attendance & Punctuality (supervised employees)
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