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Service Advisor

2 months ago

Denver, United States Foundation Automotive Corp-company Full time $60,000 - $120,000
Job DescriptionJob Description

Foundation Automotive of Wichita Falls is looking for a Service Advisor to take great care of our customers.

Qualifications·

  • High school diploma or equivalent required
  • Excellent computer skills & ability to learn new programs quickly
  • Excellent organization and follow up skills are required
  • The ability to follow department procedures and policies
  • 1 year of customer service experience or service advisor experience required
  • Driver's License required
  • Pass drug and background screen required

Service Advisor Responsibilities

As a Service Advisor you will primarily be responsible for positively communicating with customers, initiating and processing requests for repair services, and keeping customers updated on work progress.

  • Greet service department customers enthusiastically, courteously and promptly
  • Listen to each customer and clearly articulate repair needs to techs
  • Recommend other needed or recommended services with low pressure and high integrity
  • Provide accurate estimates of repair/maintenance costs
  • Adhere to dealership policies on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Make sure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Service Advisor Compensation

  • Pay: Up to $75,000.00 per year

Service Advisor Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Service Advisor Schedule:

  • 7:00 a.m. - 6:00 p.m. Monday - Friday; 7:30 a.m. - 1:00 p.m. every other Saturday