Program Manager, Intensive Case Management

2 weeks ago

New York, United States SAMUEL FIELD YM-YWHA Full time
Job DescriptionJob Description

Department Overview: Commonpoint Queens Resettlement & Integration Department consists of initial resettlement, social integration and employment services programs serving refugee and other humanitarian migrant populations. The R&I Department has office locations in midtown Manhattan and Elmhurst, Queens.


POSITION SUMMARY

Commonpoint Queens seeks a Preferred Communities Afghan Case Manager (CM) to provide intensive case management services to recently arrived Afghan refugees, humanitarian parolees and Special Immigrant Visa holders (SIVs) through the Preferred Communities (PC) Program. The PC Program assists Commonpoint Queens clients with particular vulnerabilities and social adjustment challenges (such as serious physical health issues, mental health challenges, developmental disabilities, social isolation, experiences of gender-based violence and more). The CM will prioritize trauma-informed case management services and referral provision in order to help clients reach their goals, while ensuring program compliance in collaboration with the Assistant Director, Initial Resettlement & Social Integration and other case management team members. Dari and/or Pashto language fluency is strongly preferred.


DUTIES AND RESPONSIBILITIES

  • Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations, and/or social service providers.

  • Recruits program participants through internal referrals and outreach to eligible individuals.

  • Completes eligibility screenings for all clients recruited by or referred to the PC Program.

  • Conducts comprehensive intakes for all clients determined eligible for the program.

  • Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant addressing their long- and short-term needs and goals.

  • Provides extended/enhanced cultural orientation workshops to program participants as needed.

  • Guides program participants through referrals, providing follow up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.

  • Screens for direct client financial assistance eligibility in accordance with Commonpoint Queens’ basic needs direct assistance rubric, facilitates disbursement, and conducts all necessary follow-up and associated financial reporting.

  • Maintains regular contact and positive rapport with all PC clients.

  • Collaborates closely with other Commonpoint Queens resettlement case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients.

  • Liaises with and makes internal referrals to Commonpoint Queens’ volunteer services program and staff, as needed.

  • Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.

  • Participates in PC community coordination, capacity building and partnership development activities in the greater New York City area.

  • Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner.

  • Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information.

  • Acquires comprehensive knowledge and thorough understanding of programmatic requirements of PC Program.

  • Attends HIAS and other resettlement agency workshops and trainings centered on trauma-informed case management, PC specific vulnerability support, community-based mental health support, economic self-sufficiency and more.

  • Trains, supervises and supports PC Program intern(s).

  • Prepares PC program reports as required.

  • Performs other duties as assigned.


QUALIFICATIONS & REQUIREMENTS:

  • Bachelor’s degree in Social Work or a related field.

  • Fluency in Dari and/or Pashto is strongly preferred. Non-Dari/Pashto-speaking candidates with experience in case management and/or refugee resettlement services will be considered.

  • Prior professional experience in refugee resettlement, social work, counseling, community organizing, human services, or related specialty preferred.

  • Familiarity with refugee resettlement and trauma-informed care preferred.

  • Compassion, empathy, and a commitment to diversity, humility and the recognition of the inherent dignity and agency of each client with whom you partner.

  • Experience with low-income, limited English, vulnerable immigrant populations preferred.

  • Lived experience as an immigrant, refugee, asylee, parolee or special immigrant visa holder (SIV) highly valued.

  • Excellent computer skills, including experience with Salesforce, Microsoft Office and Google applications (Gmail, Calendar, Contacts, Docs, Sheets, etc.).

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