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Clinic Manager
3 months ago
About MedNOW
MedNOW Clinics was founded in 2010 and is an owner operated organization serving over 40,000 patients through 10 clinics in the Greater Denver Area. The organization focuses on delivering high-quality care and the overall patient experience. The clinics primarily provide family and internal medicine services but also provide many specialty services such as addiction and pain management, behavioral health, physical therapy, massage therapy, and nutrition support. We use value-based care strategies to deliver coordinated, comprehensive care based on the individual needs of each patient.
Learn more at www.mednowclinics.com
The Clinic Manager is responsible for the operation and oversight of all clinical aspects at the MedNOW Clinic location. Our staff strives to provide care at the highest level of efficiency and quality, including clinical operations and provider-support operations. The Clinic Manager is designated to manage and oversee these operations. The Clinic Manager must adequately manage all staff to ensure superior patient care and coordination between providers, support staff, and patients.
In addition to their supervisory role, the Clinic Manager manages relationships with clinic vendors, manages supply ordering for the clinic, and ensures adherence with company policies and procedures. The Clinic Manager is also in charge of managing billing, patient referrals, credentialing of providers, and ensuring updated workflows in the clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES
CLINIC MANAGEMENT DUTIES
- Supervise all office staff, manages back office and front office leads
- Ensure office staff adheres to all customer service procedures
- Hire, on-board and train new office staff
-. Schedule providers and office staff
- Manage provider schedules
- HIPAA and OSHA Compliance
- Mail, document and fax management
- Office vendor management
- Policy and Procedure Enforcement/Management
- Delegates these responsibilities when out of the office
- Assist the Practice Administrator as needed
EDUCATION and/or EXPERIENCE
- Experience in a clinical setting as a manager of staff for at least 3 years
- Demonstrate at least intermediate understanding of medical billing
- Demonstrate skills in MS Word, MS Excel and be internet savvy
- Demonstrate knowledge of the rationale of appropriate patient care
- Demonstrate knowledge of HIPAA and patient confidentiality
- Demonstrate the ability to maintain good inter-personal relationships with co- workers and health team members
- Communicates through appropriate channels.
- Ability to maintain leadership position and manage staff
- Demonstrate ability to handle emergency situations calmly and effectively
Customer Service Excellence
- Excellent customer service skills.
- Demonstrate ability to be courteous and respectful when interacting with patients and family members.
LANGUAGE SKILLS
- Ability to effectively present information and respond to questions from groups of managers, patients, and the general public with proficient English language.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
- Ability to define problems, establish facts, and draw valid conclusions.
OTHER QUALIFICATIONS, SKILLS AND ABILITIES
- Excellent written and verbal communication and good telephone skills.
- The ability to organize and coordinate multiple tasks is required.
- Must be professional, flexible, caring, and compassionate and exhibit a congenial and sensitive attitude toward patients.
APTITUDES AND TEMPERAMENTS REQUIRED
- Must have a high level of energy with the ability to adjust to any justifiable pace.
- Make decisions based more on fact than feeling.
- Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness.
- Ability to establish and maintain effective working relationships with patients, their families and staff members.
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