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Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Manufacturing Customer Service Rep with 1-2 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company Chatsworth, CA
POSITION: Customer Service Representative
LOCATION: Chatsworth, California
SHIFT: Day Shift: (7:30 am to 4:30 pm / Monday thru Friday)
SALARY: $25.00 HR
BASIC FUNCTIONS:
- This position will manage sales activities and accounts for assigned customers and products. The ideal candidate must be detailed-oriented in nature, have strong organizational skills, and the ability to work with diverse personalities within several departments. Other qualities include strong communication skills both written and verbal, the ability to multi-task, and meet deadlines. The candidate must have an energetic, pleasant and courteous personality.
ESSENTIAL DUTIES:
- Processing daily purchase orders, including update sales/purchase orders in the ERP system.
- Answer customer’s questions and concerns and follow-up and research orders utilizing our ERP system (Epicor).
- Generate and review market analysis and studies to determine customer needs, forecasting, price schedules, and discount rates.
- Develops and maintains strong relationships with customers through consistent contact.
- Administer contracts, and terms and conditions so the business is compliant.
- Assist with credit and collections as needed.
- Act as back-up for other Account Managers/Customer Service Representatives as necessary.
- Other duties as needed.
REQUIREMENTS:
- Associates degree preferred; 1-2 years related experience and/or training
- 1-2 years of prior sales administrative support, preferably in a manufacturing environment. Aerospace experience preferred.
- Prior technical product sales experience.
- Familiarity with aerospace distribution, MRO, and aftermarket support sales models.
- Strong relationship and customer development skills.
- Ability to identify customer needs and create a solution within company capabilities.
- Excellent communication and presentation skills.
- High energy level, comfortable with multi-tasking.
- Must be well-organized, flexible and able to work in a fast paced environment.
- MS Office Suite including; Outlook, Excel, PowerPoint, and MSWord.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Read/Write Fluently in English
- Sustained dependable attendance.
- Cooperation with others in team environment for cross training and conference on operational issues.
- Initiative in learning and changing work methods to accomplish assigned tasks on a timely basis.
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
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Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
