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Desktop Support Tech

2 months ago

Hicksville, United States F2Onsite Full time $23 - $27
Job DescriptionJob Description

We are seeking an experienced Desktop/Laptop Project Tech for our client in Hicksville, New York.

  • Capable of "white-glove” customer service/care, excellent troubleshooting skills
  • Will travel (up to 50% of the time) to different sites in their respective region to:
  • Provide one-off support during project hypercare window
  • Train users on how to use the device
  • Market / champion OT PAW solution
  • Responsible for imaging/building laptops, identities based on provided build instructions and DWS processes
  • Responsible for organizing, tracking inventory of returned and new devices, and reporting metrics
  • Responsible for handling the rollout transaction with users and initial support for field workers who come onsite to drop off old device and pick up the new one


As a Desktop Support Technician, you will be a vital team member responsible for providing technical support and troubleshooting software issues to ensure smooth computer operations. Your core skills in technical support, software troubleshooting, and computer management will be essential in resolving user issues efficiently. With relevant skills in Microsoft Office, computer networking, IT support, and desktop support, you will also handle tasks related to VPN, firewall, and system configuration. Your expertise in TCP, SCCM, and Mac OS, combined with a strong focus on customer service, will contribute to a seamless IT environment and user satisfaction. Join our team and be part of a dynamic support system dedicated to maintaining optimal desktop functionality and user experience.

Qualifications
- Technical support experience
- Proficiency in software troubleshooting
- Computer management skills
- Knowledge of Microsoft Office and computer networking
- Familiarity with IT support, VPN, Firewall, and TCP
- Experience with SCCM, Mac OS, and providing desktop support
- Strong customer service skills and ability to effectively communicate with users

Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.