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Administrative Assistant

3 months ago

Warrenville, United States Eric Miller - Country Financial Full time
Job DescriptionJob DescriptionBenefits/Perks:
  • Paid time off (vacation and/or sick days)
  • 401k
  • Flexible hours
  • Growth potential
  • Salary plus commission/bonus
  • Hybrid options available (WFH as needed)
Position Overview:
As an Insurance Administrative Assistant, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Sales experience preferred