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Testing Technician
2 months ago
Staff Force, Inc. is now hiring an RMA Technician in the North Austin area
Position Alignment:
1. RMA Resolution (35 %)
-Problem-solving/inquiry resolution pertaining to RMA status on evaluations and clarifications on findings.
-Update, and modify RMA information that is missing or incorrect information.
-Processing orders once repairs have been made through GP.
-Internal communication on RMA- work the Sundown Rule (Get back to the requestor before EOS).
-RMA Lab organization-Organize shelves and units to keep them categorized and organized.
-Contact Vendor to pick up obsolete/unusable parts.
2. RMA Technician Tasks (30 %)
-Receiving and cataloging RMA
-Evaluation- perform evaluations.
-Salesforce- Update salesforce and provide quotes.
-Repairs- conduct repairs
-Prioritize orders, and determine which orders to process by due date or rush status. Ensure alignment with Production leadership.
-Troubleshoot test equipment when issues arise.
-Work closely and in tandem with other RMA technician(s).
3. Process Improvement/Training (20%)
-Review and recommend RMA process improvements, (advanced cross-ships, Salesforce integration, EOL of units, etc.)
-Schedule, provide agenda, and chair the Monthly RMA review meeting. Capture and report the RMA metrics on an ongoing basis. Recap the meetings and place them in a designated location. Follow-up on meeting on actionable items.
-Participate in S&OPS meetings once a week to review RMA status and update the group.
-Train contractor on RMA Receiving when applicable. (Not a full-year assignment)
-Plan contractor support, when needed with Production Manager.
4. RMA Administration/tasks (10%)
-QA check and process outgoing orders.
-Work with Engineering on errors on test stations and /or other equipment utilized.
-Build and work with other departments in building relationships and solving issues.
-Work closely with CSR and support. Production and Engineering.
-Approve credit returns.
-Provide Allegros QX for further evaluation to Lon or the designee.
-Shipper Travelers- print and send to Juniper as necessary, and follow-up.
5. Develop myself: get better all the time. (5%)
-Looking for training opportunities that help build my skills and make me more valuable at work. Discuss with my manager, my schedule, and ensure my responsibilities are covered when I’m out.
-Connect my job to the customer; understand what our customers do and how my job impacts them.
-Understand what the company does and why, and understand and support our culture. Demonstrate responsibility, ownership, reliability, and service. Know how to live our values.
-Be a positive influence, show appreciation, and get involved in making our business better.
Requirements
-1 to 2 years of experience in production and manufacturing or related fields.
-1 to 2 years of experience as a test technician, a plus
-Experience with troubleshooting and soldering
-Mechanical background and experience with technical assembly
-Strong attention to detail and ability to work in a fast-paced environment
-Strong communication and problem-solving skills
-Proficient in MS Word, Excel
-Current Work Schedule will be Monday thru Friday- 09:00 am to 05:30 pm
-Flexible work schedule during peak season. Monday thru Friday (10:00 am – 06:30 pm)
-Ability to work weekends based on business demand.
