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Client Experience Coordinator

3 months ago

Saint Louis, United States CCA Global Partners Full time
Job DescriptionJob DescriptionTalent…innovation…passion…our employees are pouring their hearts into building a better world  CCA Global Partners connects family-owned businesses across North America to give them the power of scale, resources, and innovation translating into that competitive edge needed to succeed in this big box world.  We offer a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families.  Bring YOUR talent, innovation, and passion to CCA and together we’ll make an impact on the world around us

We are seeking an excellent communicator & problem solver with a can-do attitude that is passionate about helping others as a Client Experience Coordinator in our St. Louis Office for our Strategic Partners Group division.  The Client Experience Coordinator will provide incoming frontline phone support to our members, insurance carrier partners, and policy holders.  This person assists with some administrative duties and is responsible for resolving customer service/communication issues and works with low-to-mid level workmanship warranty claims.  Our ideal candidate will have a positive demeanor and the ability to adapt in a fast-paced environment.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.

Our Client Experience Coordinator will:
  • Provide general support to members and carrier partners via phone and email for questions relating to things such as system issues, payment questions and program guidelines.
  • Communicate with members, carrier partners, and policy holders to investigate, identify and resolve customer service issues and low to mid-level workmanship/warranty complaints.
  • Assist with entering and saving claims, reassignments, service area and contact changes, and other department administrative tasks.

Do our requirements match YOUR background?
  • 2-4 years’ experience within customer service support or insurance industry experience.
  • Ability to easily learn new complex software programs or gain a general familiarity of the programs offered by our technology partners such as Xactware, Mica, Symbility, and ITEL.
  • Requires basic math knowledge and the ability to conceptualize dimensions. 
  • Intermediate computer skills in Microsoft Office, Word, Excel, Access, and Outlook as well as proficient keyboard skills.
  • Excellent verbal and written communication as well as customer service skills.
  • Strong interpersonal and de-escalation skills.

How we take care of YOU
  • We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
  • We recognize YOU for your accomplishments and contributions through development, growth and compensation
  • We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What’s so special about us?
CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today’s evolving marketplace.Thriving on our core values and approaching success with the CCA Way.
Proud to be an Equal Opportunity Employer.#LI-HYBRID #ZR
 

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Company DescriptionWE ARE ON A MISSION
At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners® generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.

WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.

We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States.

The superior benefits that CCA Global delivers include:
- Lower buying & operating costs
- Powerful & fully supported tech solutions
- Expert marketing programs
- National advertising & PR support
- Exclusive profitability tools
- Award winning training programs

BUILDING A BETTER WORLD
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model.

Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.Company DescriptionWE ARE ON A MISSION\r
At CCA Global Partners, ensuring independent, family-owned businesses succeed is our mission. With corporate giants spending big media dollars and negotiating big discounts, it is difficult for any local family business to compete and succeed. Through innovation, passion, and perseverance, CCA Global Partners® generates the scale that makes it possible for a family-owned, independent business to do more than merely survive; we make it possible for that business to compete and thrive.\r
\r
\r
WE HELP FAMILY-OWNED BUSINESSES WIN, TOGETHER\r
At CCA Global, we connect independent, family business owners through our networks to provide the scale, resources, and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.\r
\r
We are organized as a cooperative, a shared ownership business model, that creates the scale needed to provide innovative products, systems, and services that give family businesses a competitive edge without sacrificing their independent identities. Today, CCA is one of the largest privately held cooperatives in the United States. \r
\r
The superior benefits that CCA Global delivers include:\r
- Lower buying & operating costs\r
- Powerful & fully supported tech solutions\r
- Expert marketing programs\r
- National advertising & PR support\r
- Exclusive profitability tools\r
- Award winning training programs\r
\r
\r
BUILDING A BETTER WORLD\r
Because we are organized as a cooperative and are owned by, and operated for, the benefit of the people at the heart of the organization rather than outside investors, we can focus on helping our members succeed. CCA’s businesses have proven the success of the cooperative model.\r
\r
Today, more than 4,000 member businesses, 20,000 childcare centers and another 1 million independent businesses in North America benefit from CCA Global’s business leadership through its 14 different affiliate companies.