Technical Support Specialist Tier 1

4 weeks ago


Palm Beach Gardens, United States CIPE Solutions Full time
Job DescriptionJob Description

About Cipe Solutions
We are a managed technology partner that specializes in solutions for national and large scale multi-location
organizations
About the Role
The primary function of this role is to assist clients with the resolution of technology related issues. These
issues range from a variety of technical areas such as networking, VoIP, and even CCTV. Team members
with this role are required to thoroughly document customer interactions for historical reference in the
corresponding ticketing software.
Responsibilities
● Provide technical assistance with hardware and software
● Resolve issues for clients via phone and email
● Recommend hardware and software improvements
● Track customer issues and resolutions
Location & Commitments
● Full-Time Onsite (Palm Beach Gardens Location
● Full-Time (38- 40 hours)
● Schedule Created Monthly (Includes Weekends)
● Salary Range 42k-50k
Requirements
● Previous experience in IT, customer service, or other related fields
● Ability to build rapport with clients
● Strong troubleshooting and critical thinking skills
● Positive and professional demeanor

Company DescriptionWe're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.Company DescriptionWe're CIPE Solutions. At our core, we're a managed technology partner that specializes in solutions for national franchised brands and multi-site organizations. We touch the lives of business owners by providing IT infrastructure that meets the needs of today's technology driven world.

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