Complaint Response Representative

2 weeks ago

Troy, United States Midland Credit Management Full time
Job DescriptionJob Description

The Senior CRT Specialist is responsible for investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters. This role analyzes facts and prepares documents that meet internal and external deadlines and company quality standards. The Senior CRT Specialist must have an ability to understand complex consumer issues and company processes, conduct root cause analysis, and appropriately document company records. The Senior CRT Specialist must identify and escalate concerns and articulate findings in a clear and concise manner. Excellent written and verbal communication skills are required.

RESPONSIBILITIES

Track, investigate and prepare responses to consumer complaints. 

Oversees and makes suggestions for improvements to daily automated and manual processes. 

Process administrative material and tasks. 

Identify and escalate issues that may be a risk to the company. 

Perform other duties, as assigned. 

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma              FIELD OF STUDY: General Education

EXPERIENCE:  1-2 years’ experience in Financial Services related field

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

·         Excellent written communication skills

·         Ability to multi-task

·         Proficiency with MS Office products

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Business or Related Field

EXPERIENCE:  2+ years in Financial Services or Legal related field

CERTIFICATION(S):  Paralegal Certificate

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

·         Knowledge of FDCPA, FCRA or other regulatory training

Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.

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