IT Support Engineer

4 weeks ago

Lima, United States PERRY proTECH Full time
Job DescriptionJob Description

Have you ever wanted to be an Employee Owner?

We are looking for a technical problem-solver to join our innovative IT team in assisting end users who are seeking resolution to technical issues This person is the first point of contact for clients seeking technical assistance and will be responsible for determining and implementing the best solution based on the issues at hand.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Maintain, deploy, and decommission end user devices and servers
  • Perform remote and onsite remediation through diagnostic techniques and pertinent questions
  • Respond to internal client requests for technical assistance in person, via phone, email, or text in a professional and courteous manner
  • Research issues to identify and implement appropriate solutions to technical issues
  • Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors
  • Prepare equipment for internal client onboarding and offboarding
  • Follow up with users to complete the resolution and ensure client satisfaction
  • Provide training to end users on installed products
  • Assist co-workers seeking resolution to technical issues and on assigned special projects as needed
  • Assist with equipment purchasing and receiving, inventory, asset tracking, and recycling as needed

GENERAL REQUIREMENTS:

  • Excellent customer service skills
  • Excellent time management abilities and attention to detail
  • Excellent interpersonal, active listening, and presentation skills
  • Procedure-driven with advanced analytical and problem-solving skills
  • Ability to follow standard call procedures, processes, and policies to perfection
  • Ability to communicate technical concepts to a broad range of staff
  • Accepts responsibility and is accountable for high-quality results
  • Self-motivated, flexible, and take initiative
  • Excellent verbal and written communication skills
  • Prioritize customer service and client satisfaction

WORK ENVIRONMENT:

The Internal Support Engineer must be able to travel to other branches and client locations to provide support as well as for training purposes.

QUALIFICATIONS:

  • Associate degree or equivalent with a demonstrated successful work history
  • MCSE or equivalent experience is a plus
  • Proven experience in a help desk or customer service support position
  • Implementation or technical support background
  • Must be able to lift up to 75 lbs
Company DescriptionPERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovationCompany DescriptionPERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients’ challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation

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