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Customer Care Representative
2 months ago
We are seeking a Customer Care Representative to join our team The Customer Care Representative (CCR) serves as a bridge between the customer and the organization. The CCR is responsible for building and maintaining positive relationships with the customer by providing exceptional customer service through order and payment processing, stewardship assistance, shipping, delivery, transfers, and returns . In addition, the CCR provides support to the Direct Sales Representatives as needed.
Accountabilities:
- Provide exceptional, pro-active business service to the customer, including, but not limited to – order entry, stewardship licensing assistance, shipping, product transfers, deliveries, customer payments, returns and account settlement.
- Process customer financing and post daily cash and financing receipts to customer accounts.
- Review customer account activity regularly to ensure accurate monthly statements.
- Sending monthly statements and assisting customers with questions relating to their account activity.
- Assist in building and maintaining accurate customer master database information.
- Maintaining accurate customer record files (payments, financing, orders, returns, refunds, earned commissions).
Critical Skills:
- Professional customer service skills both on the phone (predominately) and in person
- Exceptional organizational skills
- Ability to communicate and work effectively with all segments of the organization as well as outside parties
- Attention to detail and drive to produce quality results
- Experience in an ERP or CRM-related software
- Proficiency in MS Office Suite tools
Critical Experience:
- At least 2 years experience in a customer service role
- Bachelor’s degree preferred
- Customer-facing experience is strongly preferred
- Seed industry experience preferred
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