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Credit Solutions Representative

3 months ago


Lincoln, United States Liberty First Credit Union Full time
Job DescriptionJob Description

General Summary:

Carry out various duties necessary for the functioning of the Collection/Lending department. Serve our Membership by assisting members in their financial needs along with creating an awareness of all products and services to new and current members.

Essential Functions:

Level I

  • Provide assistance as a member contact with delinquent accounts by reviewing and providing directional support on past due accounts.
  • Assist in conducting collection calls on past due loans/over drawn deposit accounts.
  • Assist in the recovery and sale process of repossessions.
  • Process daily delinquent notices 5, 7, 14 or 15 days / Right to Cure Letters / Health & Accident Insurance Claims.
  • Assist in reporting delinquencies/foreclosures/recovery plans to Management and Board of Directors.
  • Develop the knowledge of all state and federal regulations that are applicable to the processing of delinquent loans/deposit accounts to stay in compliance.

  • Develop a working knowledge of the Bankruptcy Act and consumer protection laws/acts.

  • Submit list for approval and then turn files over to attorney for judgments and other legal action

  • Assist with NADA Book value inquirers.

  • Assist in the processing of claims for the payment protection programs

  • Assist in auditing In-direct loans prior to purchase

  • Develop a working knowledge of the Credit Union’s data processing and collection system.

  • Develop an understanding of Credit Union history, philosophy, organization, bylaws, and operational procedures.

Level II

  • Obtain the ability to cross sell all credit union products to provide financial services for new and current members.

  • Assist in taking deposit/loan applications by conducting the interview process gathering background information within our product written guidelines or as directed by designated management.

  • Maintain rate and terms of deposit/loan products to assist in providing quotes to members.

  • Continue to cross train throughout the credit union departments to maintain product knowledge/services to up sell and cross sell to our member’s benefit.

  • Handle acquisition and sale of foreclosure properties

  • Process the claims for the payment protection program

  • Function as a backup New Accounts/Loan Officer when/where needed.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Additional Functions

  • Actively support our “sales and service “culture and demonstrate these skills by communicating to members the benefits and features of all our products and services.
  • Expect/embrace change by being flexible and adaptable with the ability to work independently and in a team environment with positive work actions. Meet performance objectives and expectations (i.e. Sales, Service and Reliability).
  • Participate in community and business-related events conducting oneself in a professional manner in relationship to all credit union activities
  • Develop a working knowledge of competitor’s products/services with continued interest in improving quality products/services for the credit union.
  • Complete in-house training based on required classes set up for this position.
  • Assist in any area as directed by management.

Job Specifications:

  • 1-2 years of financial institution experience with service/sales experience.
  • Professional, well-developed interpersonal skills necessary for servicing our members in person/phone/electronic communication use and projecting a positive attitude/professional image as a representative in relationship to all credit union activities.
  • Considerable judgment is required. Analyzes complicated factual situations, applies functional principles and develops solutions.
  • Involves a variety of concrete variables where only limited standardization exists. Involves work governed by broad instructions and usually involves frequently changing conditions and problems.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.



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