Director of Guest Services

4 weeks ago


Jackson, United States Rusty Parrot Lodge Full time
Job DescriptionJob DescriptionSalary:

DIRECTOR OF GUEST SERVICES at the RUSTY PARROT LODGE


About the Position 

The Director of Guest Services plays a crucial role in creating an exceptional guest experience and maintaining the hotel's reputation for excellence. Overseeing all aspects of guest accommodation, the Director of Guest Services is instrumental in maintaining the highest standards of cleanliness, comfort, and service.  


Qualifications and Skills 

The Director of Guest Services is a key leadership position at our iconic lodge, responsible for overseeing all aspects of the guest room operations and employee performance. You are a born leader who instills excellence and camaraderie in a large team. You seamlessly manage the front desk, housekeeping, and maintenance departments to ensure that the highest standards of guest service, cleanliness, and comfort are performed consistently. You develop and implement strategies to optimize room revenue, occupancy, and guest satisfaction; additionally, you train and develop staff, implement policies and procedures, and ensure compliance with hotel standards and regulations. Overall, the Director of Guest Services plays a crucial role in creating an exceptional guest experience and maintaining the hotel's reputation for excellence. 

 

Core Responsibilities 

  • Oversee front desk, reservations, concierge, bell, valet, housekeeping, and maintenance, ensuring smooth check-in/check-out, optimal room utilization, and guest satisfaction 
  • Lead and develop a skilled team across departments, fostering a positive work culture and encouraging growth opportunities 
  • Ensure top-notch cleanliness, safety, and comfort in guest rooms and public areas through regular inspections and prompt maintenance 
  • Uphold brand standards and regulations while addressing issues for continuous improvement and enforcing hotel policies 
  • Enhance guest experiences through seamless collaboration with various departments, proactive anticipation of needs, and resolution of concerns with professionalism 
  • Stay updated on industry trends to innovate and create memorable moments, exceeding expectations at every opportunity 


Requirements 

  • Experience in hotel operations management, with a focus on rooms division or front office management 
  • Proven leadership abilities, with a track record of successfully leading teams and achieving operational excellence 
  • Strong interpersonal and communication skills, with the ability to interact effectively with the leadership team, other departments, staff and guests 
  • Detail-oriented, organized, and able to multitask in a fast-paced environment 
  • Ability to work quickly without compromising quality 
  • Excellent verbal and written skills 


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