Client Manager I

3 weeks ago

Sacramento, United States Benefit & Risk Management Services, Inc. Full time
Job DescriptionJob Description

Summary: The Client Manager 1 works closely with the Account Executive to service a portion of the BRMS client base. The Client Manager 1 is the day-to-day point of contact for each client account. The CM 1 strives to ensure service levels and expectations are being met by executing regular and proactive communication with all client administration and upper level on a day-to-day basis.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Organize regularly scheduled communications with all existing clients and internal contacts to determine how BRMS can meet their business needs.
  • Review accounts on a monthly basis.
  • Build strong relationships with clients’ HR teams, senior managers, and other key stakeholders.
  • Manage BRMS client and benefit plan renewals from beginning-to-end with input from the AE.
  • Responsible for obtaining and revising necessary information on the account and completing all activity as required.
  • Work on new client implementations.
  • Prepare, Manage and understand and provide critical review of monthly reports
  • Ensure execution of contract and any renewal adjustments by working with finance and sales.
  • Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates
  • Work internally to create and maintain plan documents.
  • Mediate between client and carrier.
  • Create and update plan documents during and after Implementation
  • Create and update ID cards during and after Implementation
  • Maintain PPO Network contract application and Plan Cost Reports
  • Respond to Anthem Blue Cross Utilization Management update requests
  • Appropriately escalate issues and opportunities to Upper Management as need be.
  • Provides feedback to assist in the creation of performance improvement goals and development of training programs.

· Ensure proper handling of customer issues and concerns.

· Conduct ongoing training to team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards.

  • Review daily and monthly reports, transactions, and trends, and provide feedback to team members and Upper Management
  • Performs other duties and responsibilities as assigned by Management.

 

Knowledge, Skills, & Abilities:

  • Subject-matter expert within field.
  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • Positive problem-solving skills.
  • Display a polished and professional appearance at all times
  • Strong computer skills, including Word, Excel and Outlook.

 

Supervisory Responsibilities: This job has no supervisor responsibilities

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience: High School Degree or G.E.D.; and minimum of two years experience working in a related Customer Support Role; or equivalent combination of education, training, and/or experience in self-funded employee benefits industry, which demonstrates ability to perform the outlined duties above.

 

Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

 

Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's.

 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Certificates, Licenses, Registrations: Valid, class C license in state working with no adverse driving record.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Company DescriptionEstablished in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs.

One of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefitsCompany DescriptionEstablished in 1993, Benefit & Risk Management Services, Inc. (BRMS) is a leading benefit administrator and healthcare risk manager that delivers innovative technology and administration solutions to control rising healthcare costs.\r
\r
One of the first to introduce employee benefit administration technology solutions, our services are powered by our exclusive Virtual Benefits Administration System (Vbas) a proprietary database and administration system that allows employers to save time and money by automating management of the benefit supply chain and empowering employees to self-service their benefits

  • Account Manager/client Advocate Role

    1 week ago

    Sacramento, United States GSES Full time

    **About the Job** **Who We Are** Founded in 1994, our non-profit organization has been dedicated to empowering individuals facing challenges with government benefits due to disability, age, or unforeseen life events. At the core of our service, our signature financial management programs blend financial stewardship with compassionate support. As we...

  • Client Service Manager

    3 weeks ago

    Sacramento, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Service Manager

    3 weeks ago

    Sacramento, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • information technology manager i

    7 days ago

    Sacramento, California, United States State of California Full time

    Job Posting: Information Technology Manager I (End User Support) Department: Finance Salary: $8, $11,857.00 per Month Final Filing Date: 6/9/2024 Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off Job Description and Duties Reporting to the Department of Finance, Client Services, Information Technology Manager II, the...

  • Information Technology Manager I – Client Services and Data Manager

    7 days ago

    Sacramento, United States California State Controller's Office Full time

    Scope of Position: Under general direction provided by the California State Payroll System (CSPS) Technical Manager (Information Technology Manager II), the Client Services and Data manager is responsible for overseeing the activities of technical staff performing the creation and delivery of architectural documentation, interagency agreements,...

  • Client Service Manager

    5 days ago

    Sacramento, United States Gallagher Full time

    Introduction: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Engineering Project Manager I

    7 days ago

    Sacramento, California, United States Bernhard LLC Full time

    About Us Bernhards core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future.Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering, and Development, each with a distinct identity and service offerings. The intersection of our capabilities enables...

  • Client Services Coordinator

    4 weeks ago

    Sacramento, United States Nexus HR Services Full time

    Job DescriptionJob DescriptionClient Services Coordinator - Sacramento, CACompensation: $22 - $24 per hourNew graduates are welcome to apply!The Perks:Comprehensive health, dental, and vision benefitsGenerous paid leave so you can rechargeDevelopment opportunities to help you growCollaborative, supportive workplace with a community vibeClient-highlighted...

  • Client Services Coordinator

    3 weeks ago

    Sacramento, United States Nexus HR Services Full time

    Job DescriptionJob DescriptionClient Services Coordinator - Sacramento, CACompensation: $22 - $24 per hourNew graduates are welcome to apply!The Perks:Comprehensive health, dental, and vision benefitsGenerous paid leave so you can rechargeDevelopment opportunities to help you growCollaborative, supportive workplace with a community vibeClient-highlighted...

  • Associate Client Service Manager

    3 weeks ago

    Sacramento, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Account Manager/client Advocate Role

    7 days ago

    Sacramento, California, United States GSES Full time

    About the JobWho We AreFounded in 1994, our non-profit organization has been dedicated to empowering individuals facing challenges with government benefits due to disability, age, or unforeseen life events. At the core of our service, our signature financial management programs blend financial stewardship with compassionate support. As we continue to expand...

  • Associate Client Service Manager

    3 weeks ago

    Sacramento, United States Arthur J. Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Staff Services Manager I

    6 days ago

    Sacramento, California, United States Department of Social Services Full time

    THE CHILDREN'S RESIDENTIAL PROGRAM OFFICE IS RECRUITING FOR A PERMANENT, FULL-TIME STAFF SERVICES MANAGER I (SSM I). THIS POSITION WILL BE LOCATED IN SACRAMENTO, CA. Under the direction of the Staff Services Manager (SSM) II, the Staff Services Manager I (SSM I) supervises analytical staff that are responsible for the Children's Residential Program (CRP)...

  • Associate Client Service Manager

    7 days ago

    Sacramento, United States Arthur J. Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Associate Client Service Manager

    3 weeks ago

    Sacramento, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Relationship Manager

    4 weeks ago

    Sacramento, United States Arthur J Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Client Relationship Manager

    3 weeks ago

    Sacramento, United States Arthur J Gallagher & Co. Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of...

  • Staff Services Manager I

    7 days ago

    Sacramento, California, United States Department of Health Care Services Full time

    Why Join DHCS?***- About this Role: The Staff Services Manager (SSM) I, serves as one of two Business Services Unit (BSU) Chiefs responsible for planning, managing, supervising, and directing the functions of staff performing the duties associated with various departmental business service programs for the Program Support Division (PSD) including mail...

  • staff services manager i

    7 days ago

    Sacramento, California, United States Department of Social Services Full time

    Job Description: Senior Services Manager I (SSM I) at a State Government Agency Responsible for organizing, training, and managing volunteer programs Manages a team of analysts focusing on disaster response Engages volunteers through newsletters and trainings Recruits and deploys volunteers in disaster situations In this role, the SSM I needs...

  • Client Services Manager

    4 weeks ago

    Sacramento, California, United States Canteen One Full time

    Client Services ManagerJob SummaryThe Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and...