Spa Host

4 weeks ago

West Hollywood, United States FACEGYM USA INC Full time
Job DescriptionJob Description  Our Brand:  FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, Net-a-Porter to name a few, and many new ones to come), and at home. We are based in central London, working across the UK & USA, with new markets to launch soon  Who We’re Looking For: 

  • Outgoing, responsible, positive individuals who are genuinely passionate about driving exceptional customer experience 
  • Eager and sales-oriented professionals with enthusiasm about beauty and skincare products, and have experience in the retail market 
  • Must be a people-person with natural charisma that creates rapport with customers and builds long-lasting client retention
Job Duties and Responsibilities: 
  • Maintain an exceptional customer experience at every touch point of the clients experience in the studio, while having strong focus on maximizing retail potential and client retention
  • Responsible for selling the brands’ unique offerings, workouts, homecare products, and maintaining firm understanding of all, as they become updated with company business 
  • Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story
  • Confidently answer all client inquiries regarding FaceGym workouts, while communicating accurate contraindications to clients at point of booking 
  • Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism 
  • Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone 
  • Ensuring the front desk and workstations are clean according to Health & Safety guidelines, and stocked with the products and tools/equipment necessary to carry out all FaceGym services and job tasks 
  • Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise 
  • Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines 
  • Work to support management by through necessary cover across studio locations when necessary, to further support the brand and drive the business forward 
  •  Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders 
  • Maintain high standards of personal hygiene while adhering to FaceGym uniform and grooming guidelines
  • Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team 

Job Qualifications and Requirements:  
  • Must be eligible to work in the U.S. 
  • Must have 1+ years with customer service and sales, with minimum 1 year in the spa/beauty industry 
  • Must have experience working with client booking systems, and selling skincare products 
  • Must be flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month 
  • Must be consistently punctual, reliable, flexible, and dedicated to assigned work commitments 
  • Must always demonstrate brand loyalty and represent the FaceGym F.A.M.I.L.Y. values with all work-related activities and stakeholder interaction 
  • Must be willing to support across all locations, when necessary, to further support and drive the business 
 Our Benefits: 
  • Industry leading salary with commission opportunities 
  • Generous PTO (paid time off) packages 
  • Diverse medical coverage through employer-sponsored health insurance 
  • Dental and vision coverage options for individual & family 
  • Confidential 24-hour Employee Assistance Program 
  • Employer-sponsored life insurance 
  • Great discounts on FaceGym workouts and products 
  • Career development and progression opportunities 
  • $20/hr plus retail commission
 FaceGym F.A.M.I.L.Y. Values:
Fun
  •  We have fun working together
  • We bring joy & excitement to beauty
  • We feel good when we make others feel good
Audacious
  •  We strive to innovate every day
  • We make confident & informed decisions
  • We are brave & seek to disrupt the industry
Magic
  •  We collaborate together with purpose
  • We go above & beyond to make things shine
  • We find ways to surprise & delight our clients
Inclusive
  •  We support and learn from each other
  • We are kind and respectful to each other
  • Our differences are what makes us stronger
Love what you do
  •  We are positive & passionate
  • We live the values of our brand
  • We are obsessed with our customers
You Are Important
  •  We enjoy a balanced lifestyle with well-being
  • We share our ideas to improve our business
  • We bring our whole selves into our work
 

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