Part-Time IT Tech Support

1 week ago


Seven Hills, United States Chagrin Answering LLC Full time
Job DescriptionJob Description
  • On-site training in Seven Hills, OH - M-Th 8:30a-3:00p. 
  • This could transform into a hybrid (in-office and remote) position earned through successful completion of training and achieving goals set forth in the job description.
  • Position is Part Time to start, in-office, with the option to go full time by also working as an Agent, or an increase in IT job responsibilities through planned company growth or individual employee initiative.
  • We operate 24-7-365 including holidays. This position may require some infrequent "on-the-fly" availability (evenings, overnight, weekends) to provide IT support outside of regular business hours. These rare situations usually last under 1/2 hour.
  • Learn our business by first training to learn our phone System, all Applications, Processes, Hardware, BCDR, & HIPAA Compliance so you can transition into our IT support role.
  • Must possess excellent verbal, written and interpersonal communication skills.
  • Must be punctual, exceptional attendance is expected.
  • Develop a thorough understanding of our system integration with our vendor partners to effectively communicate projects and troubleshooting.
  • Assist Agents, Clients, Management.
  • Learn the Topology of the Call Center network & individual Agent computer hardware/software to recognize & resolve issues.
  • Positive attitude and good working relationship with the Agent & Management Teams.
  • Advanced Office (Excel, Word, Visio, PowerPoint) & IT Support skills.
  • Excellent organization, planning skills, ability to prioritize tasks, and the ability to maintain confidentiality are a must.
  • Desire to participate in our company's growth & success.
  • Strict adherence to Chagrin Answering, LLC policies and procedures.
Company DescriptionWell established local 24/7/365 live Medical Contact Center in Seven Hills, OH.Company DescriptionWell established local 24/7/365 live Medical Contact Center in Seven Hills, OH.
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