Commercial Case Manager

4 weeks ago

Garden City, United States Winston Client - Arbitration Services Full time $60,000 - $75,000
Job DescriptionJob Description

Commercial Case Manager

 

Our client is a full-service provider of Alternative Dispute Resolution (ADR) services – supporting clients throughout the U.S. and in major cities around the world through a highly secure suite of onsite, virtual, and hybrid forums.  They have consistently been ranked one of the top ADR and Continuing Legal Education providers in the country.  They are currently seeking an Case Manager to manage commercial arbitration and mediation cases.

 The Case Manager ("CM") is responsible for the management of commercial matters being administrated by the Company. The position involves the handling, processing and administration of matters that are submitted for mediation and/or arbitration. The CM develops strong relationships with clients, while ensuring each project is executed flawlessly. The CM is the primary point in the delivery of services to its Commercial clients, seamlessly collaborating with other members of the team. The CM is also charged with forging new relationships within client organizations and expanding the reach of the Company within those organizations. Client satisfaction represents the most important objective for this role.

 

RESPONSIBILITIES:

  • Responsible for case management and handling all phases of the administration of various types of claims submitted for arbitration and/or mediation from inception through to conclusion
  • The CM is responsible for the application of applicable rules/protocol and processes for the administration process.
  • The CM coordinates time frames and deadlines; communicating with parties and/or counsel involved in the matter and NAM mediators and/or arbitrators ("Neutrals") on the case; calendaring and monitoring the status of cases submitted and following up with parties are all daily activities of the CM.
  • The CM will also assist with the recruitment and vetting of Neutrals throughout the US and internationally.
  • Working directly with senior management on the implementation of ADR programs and new business opportunities, the CM will prepare materials associated with the development of new business opportunities and respond to inquiries regarding NAM's services.
  •  Administratively, the CM will partner with the Accounting/Finance team to assist in the invoicing of cases to the parties/participants and the vetting of invoices from, and payments to, Neutrals.
  • The CM works closely with senior management and other departments within NAM to ensure and provide excellent client service, case management and administration and good relations with the Neutrals.
  • CM is responsible for regular contact/communication with clients, neutrals, and counsel.
  • CM assists in monitoring and following for payments, invoices, and retainers.

 

REQUIREMENTS:

  • Excellent organizational and time management skills, and superior communication skills, both written and verbal.
  • Education: Bachelor's degree/Paralegal certificate.
  • 3-4 years of experience in the legal industry (litigation preferred) or ADR industry or judicial system.

 

 COMPENSATION:

  • Base salary $60K plus annual bonus.
  • Comprehensive benefits package includes Medical & Dental insurance and 401K plan.

 

 

Company DescriptionOur client is a full-service provider of Alternative Dispute Resolution (ADR) services (arbitration and mediation) – supporting clients throughout the U.S. and in major cities around the world.Company DescriptionOur client is a full-service provider of Alternative Dispute Resolution (ADR) services (arbitration and mediation) – supporting clients throughout the U.S. and in major cities around the world.

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