Coordinator TLS On-Call
2 weeks ago
The Downtown Women’s Center (DWC) seeks an On-Call Coordinator to provide culturally responsive services to participants of Time Limited Subsidy (TLS)/ Every Woman Housed programs housed in the South LA buildings. This program is part of our Every Woman Housed Initiative to mobilize housing solutions for unaccompanied women from the Skid Row neighborhood of Los Angeles. The key components of this initiative are outreach and intake, short-term housing responses, and long-term housing solutions.
The role of the Coordinator is to assist with onsite service coordination between program staff, work closely with an interdisciplinary direct-service team to empower residents, and build a safe community that promotes housing stabilization. This includes direct support to participants residing onsite, ensuring their access to facilities and resources, and providing support and crisis intervention as needed. The ideal candidate upholds high standards of quality for supportive services and promotes housing first principles by using best practices like Trauma Informed Care, Housing First, Harm Reduction and Critical Time Intervention.
Essential Functions
· Provide culturally responsive services to residents including crisis intervention and de-escalation, service connection, conflict resolution
· Utilize evidence-based practices in service delivery such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First
· Ensure a safe and welcoming environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide crisis intervention when needed and follow program guidelines to maintain structure and safety for residents
· Ensure the safety of the residents by conducting regular building rounds and enforce policies that monitor visitors and guests
· Develop and maintain relationships with residents, staff and local service providers and participate in community meetings
· Help inform programming that fosters a safe environment, promotes personal stability and community, including life skills workshops, community-building events
· Maintain accurate and timely records of program tracking and data, including group activities, life skills workshops and community-building events
· Participate in weekly individual and group supervision, in addition to other agency meetings and trainings as required Position Title Coordinator- Time Limited Subsidy, On-Call Reports to Supervisor- Time Limited Subsidy Coordinators Classification Exempt Status On-Call Department Community-Based Housing Location South LA buildings Salary Range $21.86/hour Date Reviewed 2/29/2024 Coordinator - Time Limited Subsidy, On-Call
· Provide regular, written reports to the Time Limited Subsidy Program Supervisor and additional reports as assigned
· Provide supervision to interns and volunteers in the provision of services as assigned
· Other duties as assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies
· Problem Solving and critical thinking ability
· Communication proficiency
· Active Listening
· Flexibility
· Teamwork
· Customer/client service
· Conflict management
· Decision making
· Professional boundaries and self-awareness
· Reliability
· Cultural humility and responsiveness
· Attention to Detail Supervisory Responsibility: This position does not have any supervisory responsibilities.
Work Environment
This position operates in a professional office environment. This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. DWC’s TLS/EWH Program is staffed seven days per week to provide supportive services to women residing in the program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to Coordinator - Time Limited Subsidy, On-Call lift files, open filing cabinets, and bend or stand on a stool as necessary. The employee must also be able to operate a vehicle. Position Type and Expected Hours of Work This is an on-call site-based position at Downtown Women’s Center Rolland Curtis and/or 36th Place sites. Days and hours of work are as needed, shifts may be available Monday-Sunday 8am-4:30pm or 11:30am to 8:00pm. Travel Minimal travel for local meetings and/or trainings as directed.
Required Education and Experience
· High School diploma or GED.
Direct service experience working directly with similar populations required. Required Knowledge/Skills/Position Qualifications
· Knowledge of the complex barriers surrounding women’s homelessness
· Knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.)
· Familiarity with permanent supportive housing model and evidence-based practices like Trauma Informed Care and Critical Time Intervention, preferred.
· Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
· Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences.
· Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with effective record keeping.
· Ability to be flexible with hours when needed, including evenings and weekends
· Ability to exercise and model good judgment, especially in crisis situations
· Strong written and oral communication skills required; proven ability to communicate with diverse audiences
· Strong multi-tasking skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
· HMIS or other database management preferred
· Oral and written fluency in Spanish and English a plus.
· Cultural Humility
· Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
· Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
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