Grooming Salon Supervisor

3 weeks ago

South Jordan, United States Scenthound Full time
Job DescriptionJob Description

Perks, Benefits, & Schedule:

  • Substantial employer contributions to employee insurance premiums for health, dental, vision, and life insurance.
  • No nights, flexible schedule, work with dogs
  • Employee discounts

 

About the Position

The Scenter Supervisor is a critical position at Scenthound Herriman. As Scenter Supervisor, you will be responsible for providing leadership and running your shifts efficiently. We are a new, fast growing brand. We are seeking a supervisor who wants to grow with us and is not afraid to get hands on with dogs This position requires:

  • Management experience in retail, restaurant, or customer service industry is a must (minimum one year)
  • Ability to provide the Basic Hygiene Services to dogs when the schedule demands
  • Customer service experience (retail, restaurant)
  • Experience in a membership-based business model is a plus
  • Proven ability to build an excellent store experience
  • Prior sales experience preferred (1 year+)
  • Strong financial and business acumen
  • Ability to function well in a fast-paced environment
  • Computer/technology proficiency

Who We Are Looking For

We are searching for a Supervisor who leads by example and embraces new challenges. A successful Scenthound Supervisor is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover We are looking for a HANDS-ON leader who will assist in training employees, respond to customer service needs, and model appropriate behaviors in the store. This role provides leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

 

Tasks:

  • Instructs, trains, coaches, and develops staff.
  • Understand store financials and KPI’s such as Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio
  • Sell memberships to walk-in customers
  • Drive membership sales through dog health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership and training
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Company DescriptionScenthound is a dog health and wellness company focused on routine care for dogs' Skin, Coat, Ears, Nails and Teeth.Company DescriptionScenthound is a dog health and wellness company focused on routine care for dogs' Skin, Coat, Ears, Nails and Teeth.

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