Store Manager

2 weeks ago

South Bend, United States Goodwill Industries Of Michiana Inc Full time

**_Job Objective:_**:
**To direct the smooth operation of a fast-paced retail store and present a positive image of Goodwill to the community. The Store Manager is responsible for the supervision of all store personnel. Position reports to the District Manager who evaluates performance annually.**:
**_Essential Job Functions:_**:

- Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
- ** Supervises Work Force**:

- Supervises store employees on a daily basis.
- Supervises orientation and training program for new employees.
- Holds sales meetings monthly.
- Schedules hours within set limits.
- Participates in the interviewing, hiring and termination decisions for all store personnel.
- Follow dress code and wear designated identification as provided.
- ** Supervises Stock Procedures**:

- Supervises handling of donations, returns, stock transfers.
- Quotes prices not on the price list.
- Checks condition and placement of stock.
- Maintains store appearance and shop-ability.
- Works to reduce internal theft and shoplifting.
- Ensures 2 têxtile audits are completed per têxtile hanger per day and all other processed racks are counted and tracked on the appropriate paperwork.
- **Cashiering**:

- Accurately count money and make change.
- Accurately ring register being aware of proper pricing.
- Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
- Properly bag merchandise.
- Alert management regarding altered tickets.
- Communicate specials to customers.
- Acknowledge all customers and contributors in a helpful & friendly manner
- Refer customers to management as warranted.
- Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
- Maintain safe working and shopping environment.
- Ask every paying customer if they would like to Round Up (their change goes to support our Mission).
- ** Administrative and Clerical Operations**:

- Administers company policies and procedures.
- Supervises daily bank deposits, replenishes change fund, and picks up bank bags.
- Handles refunds.
- Runs register and makes change.
- Handles customer complaints.
- Routes mail.
- Maintains store operating money and petty cash fund.
- Maintains records of store as required.
- Makes recommendations to the District Sales Manager based on analysis of records.
- Supervises the placement of signs in sale areas and windows for promotions and special events.
- Reports need for repairs to the District Sales Manager or Vice President of Transportation.
- Supervises the ordering of cleaning and maintenance supplies.
- Supervises inventories and supply requisitioning.
- Attends meetings as required.
- ** Security and Safety**:

- Maintains safety and security of the premises and merchandise.
- Seeks to control pilferage and prevent burglary.
- Eliminates fire hazards and unsafe conditions.
- Conducts emergency drills and instructs workers in fire prevention and safety procedures.
- Maintains a safe working and shopping environment.
- Do bag checks anytime an employee leaves the building.
- Fills in as needed to cover schedule in absence of other store employees.
- Other duties as assigned by supervisor.

**_ Required Skills/Abilities: _**:

- High school diploma or equivalent required.
- Must be well groomed and personable.
- Ability to read, write and do simple math functions.
- Ability to work well under pressure.
- Ability to exercise good judgment.
- Must have effective communication skills.
- Prior supervisory experience.
- Must have prior experience in dealing with the public and the ability to do so tactfully.
- Must be sales oriented.
- Must have a telephone.
- Must have a current drivers license, access to and ability to drive a vehicle, and proof of vehicle insurance.
- Must be bondable.
- Ability to carry out established organizational and departmental policies and procedures as described in the Employee Handbook and Staff Manual.
- Ability to be a working Manager.
- Ability to work a flexible schedule, opening and closing the store, working long days, as necessary. Filling in at other stores as needed.
- Must be able to pass drug screen before receiving store keys and random drug test thereafter.
- Results of limited criminal history check must meet company standards.

**_ Equipment Used:_**:

- Cash Register
- Telephone
- Promotion on paging and message repeater
- Calculator
- Dolly
- Z-Racks
- Tagging Gun
- Barrels
- Copy Machine
- Office Supplies
- Fax Machine
- Computer
- Forklift, must be 18 with certification
- Pallet Jack
- Pallet Stacker
- Compactor, must be 18 to operate
- Physical Requirements: _
- Must have good eyesight, speech, and hearing.
- Must have good physical stamina and moderate mobility as well as the ability to lift, bend and work on feet for at least four (4) hour periods.
- Ability to move filled boxes, barrels a

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