Training Specialist 2
3 weeks ago
Role: Training Specialist 2 conducts new hire training, as needed, and assists with the implementation of the front lines operational training plan for front line staff, to include, FSRs, CCRs, Ops Support staff and, as needed, teller staff. This position is also responsible for the enforcement and implementation of the training plan for all newly hired and newly promoted staff listed above; maintenance of related training manuals, and employee operating/procedure manuals.
Essential Functions & Responsibilities:
1. Under guidance of the Learning and Development Manager, conducts new employee and initial training for all new hires for operations staff, when needed. In conjunction with Human Resources, develops and ensures adherence to the initial 90-day onboarding process for front line staff.
2. Presents training programs that effectively reflect the credit union's Higher Purpose Statement, support the High Five Guiding Principles, and meet specific departmental training objectives, as assigned by Learning and Development Manager.
3. Under guidance of the Learning and Development Manager, organizes, develops, and maintains training manuals, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials, as it relates to front line staff.
4. Participates in meetings, seminars, and training sessions to obtain information useful for designing effective training programs; integrates information into programs; informs management of technical training programs and goals.
5. Keeps informed on new developments, methods, and techniques in the training field. Stays current on training topics relevant to front line staff.
6. Assists with the implementation of the "Service Culture" by attending Credit Union sponsored community events and assisting with community outreach.
7. Other duties as assigned.
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