HMIS System Administrator

1 month ago

Orlando, United States Homeless Services Network of Central Florida Full time
Job DescriptionJob Description

Position Summary  

The HMIS System Administrator is responsible for providing customer and data quality support to agencies participating in the Homeless Management Information System (HMIS) through the Homeless Services Network of Central Florida. 

Skills and Abilities 

Ability to work with minimal supervision and exercise good judgment; strong verbal and written communication skills to include data management and analysis skills; ability to handle multiple tasks and manage competing demands; critical thinking, problem solving and interpersonal skills; standard office computer skills and website development/management.  

Essential Duties/Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Evaluate, triage and support internal and external HMIS requests through Zendesk (Agency Ticketing system.) 

  • Responsible for HMIS data auditing through: 

  • Analysis of HMIS system setup. 

  • Auditing of agency level data. 

  • Provide technical support and help develop, troubleshoot, and modify ClientTrack and other reports such as APR, CAPER, LSA, NOFA & Repository Export for SSVF, etc.  

  • Oversee daily technical operations of HMIS: collaborate directly with end users and the HMIS software vendor, ensuring authorized access, software accessibility, performance, system security, and compliance with CoC privacy policies.  

  • Ensure correct set up of projects in the HMIS. 

  • Customize/configure workflows within the capacity of the software. 

  • Manage usernames, accounts, and passwords for accessing the HMIS system.  

  • Monitor compliance with standards of client confidentiality and data collection, entry, and retrieval.  

  • Participate in HMIS Administrator’s training and regular meetings.  

  • Communicate system-related information to Participating Agencies. 

  • Manage HMIS software updates. 

  • Implement system design improvements. 

  • Develop and manage a disaster recovery protocol for System Admin/HMIS Lead paper and electronic HMIS documents and agreements. 

  • Support non-HMIS programs with a comparable database.  

  • Monitor all programs for HUD and local government compliance. 

  • Other duties as assigned. 

Education and Experience 

A bachelor’s degree in human services, Public Administration, Social Work, or a related field; or an associate's degree with two (2) years of commensurate experience.  Training experience is required.  Data analysis and report creation experience is preferred.    

Qualifications/Requirements 

  • Excellent customer service/public relations skills, including ability to work collaboratively with others and individually. 

  • Ability to multitask in an ever changing and fast paced environment while paying attention to detail. 

  • Knowledge of and experience with common internet web browser interfaces. 

  • Knowledge of and experience with online collaborative tools. 

  • Ability to follow oral and written instructions accurately and perform accurate basic arithmetic calculations. 

  • Excellent written and oral communication skills. 

  • Experience with information/client data technology (preferably EHR or HMIS). 

  • Experience in quantitative data analysis. 

  • Experience in SQL Language. 

  • Experience in JavaScript. 

  • Knowledge of and experience with HUD HMIS Data & Technical Standards preferred. 

  • Knowledge of and experience with HMIS software products (Eccovia’s ClientTrack preferred.) 

Certificates, Licenses, Registrations 

  • Hold a valid driver license in accordance with HSN’s Motor Vehicle Policy. 

  • Ability to use one’s personal vehicle for daily duties with reimbursement. 

Physical Demands 

While performing the duties of this job, the employee is regularly required to communicate in person or by telephone. The employee is frequently required to stand, walk and bend; handle or feel objects; and to reach with his or her hands and arms. The employee must also be able to sit for extended periods of time. The employee must occasionally lift and/or move objects weighing up to 40 pounds. 

Work Environment 

The position involves attention to detail and extensive organizational skills.  The employee will work as part of a team and interface with clients, agencies and funders. The employee will spend a lot of time in the field and in an office setting. This is a full-time position requiring 40 hours per week.  Additional hours are occasionally required.  Work generally occurs Monday through Friday between 8:00 a.m. and 5:00 p.m.   

Conditions of Employment 

  • Satisfactory reference and background investigation checks. 

  • Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use. 

  • Demonstrated computer literacy through successful completion of pre-employment testing may be required. 

  • Completion of Agency-wide new employee orientation and ALL required paperwork prior to reporting to work. 

  • Participation in payroll electronic deposit. 

  • Compliance with all HSN Policies and Procedures. 

This job description is not intended to provide, and should not be construed as providing, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair and informed decisions about the job.   

Applications without a cover letter will not be considered. 

Veterans, Persons of Color and Current or Formerly Homeless Persons are encouraged to apply.  

Homeless Services Network of Central Florida [HSN] provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HSN complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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