Consumer Support Services Specialist

7 days ago

Troy, United States Midland Credit Management Full time
Job DescriptionJob Description

If you are wondering why you should work for us, here is something to help you decide:

  • Pay and Bonuses: Earn a competitive salary. All employees are eligible for uncapped commission or annual bonus incentives.

  • Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

  • Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-

 

Job Description

The IL CSS Specialist is responsible for supporting the Internal Legal Department in a multitude of compliance related and administrative tasks.  This includes the monitoring of automated and manual processes to ensure the proper handling of outsourced accounts, as well as the participation in projects / analysis as needed and provide and communicate performance, initiative, and / or process results. This position requires strict adherence to process guidelines and instructions.

RESPONSIBILITIES

Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines 85%

Identify and escalate issues that may be a risk to the company 10%

Perform other duties, as assigned. 5%

 

MINIMUM REQUIREMENTS

EDUCATION:  High School Diploma              FIELD OF STUDY:  General Education

EXPERIENCE:  Required: 1 - 2 years customer service or clerical experience.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Good written communication and documentation skills
  • Proficiency with Microsoft Office products
  • Ability to effectively prioritize and multi-task
  • Excellent attention to detail

 

PREFERRED QUALIFICATIONS

EDUCATION:  Bachelor's                  FIELD OF STUDY:  Business or Related Field

EXPERIENCE:  Preferred: 2+ years’ work experience in financial services or legal related field.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Knowledge of FDCPA, FCRA or other regulatory training

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.

Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.

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