Regional VP of Professional Services

VISIONSPARK on behalf of TRACE3

REGIONAL VP of PROFESSIONAL SERVICES

Are you a flexible, diplomatic, values-oriented professional who brings a calming presence to any environment? Do you possess a strong business acumen, expert project management skills and a love of technology? Can you coach and mentor a team, bridge gaps between departments, and develop and nurture relationships at the highest levels? As an experienced organizational builder, do you remain open-minded about the needs of your business partners and collaborate on creative solutions? If you love clients, care about your teams, and are great at well executed delivery, then we want to speak with you

Our ideal Regional VP of Professional Services embodies:

• Strong Leadership. Even keeled and level-headed, you enjoy guiding and growing a Professional IT Services team. Able to lead by example, you develop trust quickly, value diversity, and bring others along with you. You are direct and assertive without being arrogant and have strong delegation skills. With a deep understanding of your IT team, you know the best ways to leverage their skills.
• Strategic Thinking. You understand value structure, always keeping an eye out for new and expanding opportunities. Excited by seeing the bigger picture and how all the pieces work together, you understand the only way to get it done is to invest in your people. You listen to and value the input from others on your team and are solutions oriented.
• Customer Service. The client experience is everything. As the escalation point, you can defuse any situation and quickly create a path forward. With an entrepreneurial spirit, you can relate to your clients and display strong communication skills.
• Adaptability. While you run a tight ship, are detail oriented, and value processes, you are always looking for ways to employ change management and transformation principles. Recognizing the value of what currently exists, you humbly use your analytical capabilities to find ways for continuous growth and improvement.

In this role, our Regional VP of Professional Services will build and price professional IT services models and provide exceptional execution of solution implementation on budget and on time, every time. With the experience of maturing a professional IT services organization, you will roll up your sleeves and take ownership of this increasingly growing business unit. Driven by results and success, you will inspire your team, significantly increase revenue, and create credible client experiences.

RESPONSIBILITIES

The job responsibilities of our Regional VP of Professional Services include, but are not limited to:

• Business Development: Collaborate with the sales team to identify service opportunities, participate in client presentations, and develop proposals that align with client needs and business objectives. Contribute to the development of new services and solutions that address market needs and support business growth.
• Leadership and Strategy: Develop and execute the professional services department strategy in alignment with company objectives. Lead and mentor a team of project managers, consultants, and technical experts, fostering a culture of excellence, collaboration, and continuous improvement. Act as a senior advisor to key clients, building strong executive relationships and ensuring high levels of satisfaction and loyalty.
• Service Delivery Excellence: Ensure the delivery of high-quality services that meet client needs, are delivered on time and within budget, and achieve targeted profit margins. Oversee services project portfolio, ensuring effective resource allocation, project execution, and risk management.  Implement best practices in project management and service delivery processes.
• Growth Mindset: Identify and execute strategies for growth and expansion. Leverage existing relationships and build new ones to increase our client base.
• Financial Acumen: Manage the professional services P&L, including budgeting, forecasting, and achieving revenue and margin targets.
• Project Management: Oversee IT project execution to ensure it aligns with client objectives and business goals. Manage resources efficiently to deliver IT services within agreed timelines and budgets.
• Stakeholder Management: Lead regular stakeholder calls and meetings, providing clear communication on IT service delivery progress, challenges, and solutions.

*This is a full-time, hybrid position operating out of offices located in Pasadena, CA (three days in office); some travel required.

QUALIFICATIONS

Required

• 10 to 15 years of experience leading multiple professional IT services teams
• Demonstrated experience building a professional IT services business and growing it from 25M to 50M
• Experience having responsibility for a P&L and increasing profitability
• Professional IT services scoping and delivery experience

Preferred

• Managed IT services experience

Desired

• Healthcare industry experience
• Advanced degree

THE COMPANY – Trace3

Trace3 is an elite technology consultancy that provides IT strategy, solutions, and services to the world’s most admired companies, and empowers organizations to embrace the ever-changing IT landscape. We strive to be the world’s most trusted technology partner, one team of experts dedicated to delivering and validating synergistic solutions that routinely exceed the expectations of our clients. This means that we set the standard for what it means to be One Team: our employees, our partners, and our clients—we are all partners in delivering and validating success. We are trusted to listen and provide the best and most comprehensive solutions, from conception to implementation.

WHY WORK WITH US

At Trace3, employees enjoy being part of an organization that doesn’t believe in a traditional sales model or approach. We continue to reinvent the sales experience for our partners, offering technical products alongside consulting services to create solutions. Our strong foundational values of doing business the right way allows us to build relationships and deliver value in a trustworthy way, ensuring our clients actually get to win. We live and breathe our values and genuinely want to do the right thing.

• This is a fast-moving train and the perfect place for someone who likes to grow things.
• Highly motivated and technically competent team
• Congenial working environment: teamwork is our competitive advantage.
• We have fun together.
• High retention rate due to exceptional leadership
• Executive leadership actively invests in people.

OUR CORE VALUES

Integrity: Our word is our bond; our trust is our foundation. We are honest, transparent, and accountable for our actions. We are a reliable and trustworthy team of professionals.

Humility and Respect: We treat each other with dignity and worth, assuming positive intent in each other. We are humble yet confident, self-aware, open-minded, and empathetic. We seek feedback learning and growing from our mistakes. We value our diversity within our shared purpose.

Commitment: We prioritize client needs and interests over our own. We actively listen to feedback using it to improve our service delivery. Our people are our Most Valuable Asset. We challenge and support each other.

Excellence: We look to achieve the best possible results in everything we do, being fully committed to continuous learning, development and process improvement. We foster a culture of personal and professional accountability, providing necessary resources and support for all of us to achieve our potential.

Salary: $160K - $200 base + bonus potential

Benefits: Medical, Dental, Vision, 401k Matching, FSA, EAP, STD, LTD, AD&D, PTO & Holidays