Surveillance Lead

2 weeks ago

Oak Grove, United States WKY Development LLC Oak Grove Full time
Job DescriptionJob Description

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Responds to calls requesting the need for surveillance coverage
  • Knowledge of computer software including Microsoft Operating Systems
  • Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
  • Ensures that employees are monitoring the operation of automated bill breaker, gaming voucher, coupon redemption and jackpot payout machines
  • Ensures that employees are monitoring the operation of the count room and the video recording of movements of cash, slot cash storage boxes and table game drop boxes
  • The detection of the presence of any individual who may or is required to be excluded or ejected from the licensed facility or is self-excluded from the gaming floor and gaming activities at all licensed facilities
  • Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
  • Working knowledge of CMS application including but not limited to the following: Cage & Pit menu (customer status inquiries), Credit, Marketing & Players Club and Self Exclusion display
  • Conducts digital video reviews as assigned
  • Documents equipment malfunctions
  • Responsible for accurate and efficient operation of procedures within designated department
  • Any other assigned duties and responsibilities
  • Must complete all required company training
  • Other duties as assigned.

STANDARDS OF PERFORMANCE

  • Ability to maintain high levels of confidentiality and integrity.
  • Maintain interpersonal working relationships among all Team Members and the public.
  • Excellent verbal and written communication skills.
  • Willingness to assume overall responsibility relative to the performance of the position
  • Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
  • Experience using technology for HR and/or recruiting systems
  • Experience in HR policies and procedures
  • Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

  • High School Diploma or equivalent
  • Previous surveillance experience
  • Able to obtain and maintain a valid Kentucky gaming/racing license

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