System Engineer

1 month ago


Winchester, United States Box Lake Networks Full time
Job DescriptionJob Description

OVERVIEW

Box Lake Networks, a leading MSP in Central KY, is seeking an experienced and detail-oriented System Engineer that can manage multiple priorities across different clients. We are looking for creative thinkers that take great pride in the level and quality of their work and have a highly developed sense of customer service and interpersonal skills. We are looking for individuals that have high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, and strong critical thinking skills.

As a Systems Engineer, you will be part of a team that is responsible for maintaining, troubleshooting, optimizing, and advising clients about their IT infrastructure. You will play a pivotal role in keeping a group of clients’ full infrastructure running smoothly including managing servers and networks to implementing security protocols and supporting end-users. Most of the work will be completed from our Winchester office but local travel to client sites is required at times for onsite troubleshooting and installations.

RESPONSIBILITIES & TASKS

  • Manage and monitor our client’s IT infrastructure, including servers, networks, and storage systems through our remote management tools.
  • Provide technical support and troubleshooting assistance to clients via phone, email or onsite at the client site.
  • Install, configure, and maintain hardware (including but not limited to servers, switches, firewalls, etc.) and software components as needed and requested.
  • Implement and review security measures to protect against cyber threats and ensure compliance with industry standards with the security services team.
  • Collaborate internally and with client teams to design and implement IT infrastructure and initiatives to support their business model. 
  • Document systems configurations, processes, and procedures through our internal systems.
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
  • Identify opportunities for improvement and make constructive suggestions for changes.
  • Complete technical training and exams as needed for partnership levels
  • Work with the other members of your team to resolve issues and help clients.

SKILLS AND ATTRIBUTES

REQUIREMENTS

  • 3-5 years’ related experience in an MSP Service environment or similar role 
  • An ability to view a problem from the bigger picture and not just provide a quick fix solution.
  • Knowledge and proficiency in the fundamentals of Windows Server and Desktop OS, virtualization technologies, and networking concepts
  • Experience handling technical service tickets and providing advanced troubleshooting.
  • Experience with implementing and managing BCDR solutions.
  • Experienced support and working with Active Directory and Microsoft365
  • Moderate understanding of servers, networks, and cybersecurity and how they add to the big picture.
  • Excellent communication and interpersonal skills both internally with our team and with clients
  • Must be able to travel to client locations 
  • Ability to participate and work in an on-call rotation.

PREFERRED

  • Experience using ConnectWise PSA and N-Able N-Central.
  • Experience providing support via remote tools.
  • Experience working with VMware management and ESXi
  • Experience working with Sophos Firewalls.
  • Professional IT Certifications such as Microsoft, CompTIA, Cisco, VMware, or ITSM, etc.

PERKS

  • Competitive pay, commensurate with experience and ability
  • Three weeks paid vacation per year that rolls over year to year.
  • Vacation amounts over 200 hours are paid out. 
  • Eleven paid holidays per year, including a floating holiday which can be used at any time at the employee’s discretion and your birthday. 
  • 50% paid health, dental and vision benefits
  • Paid short-term and long-term disability benefits.
  • Paid group life insurance and accidental death/dismemberment coverage
  • A proactive approach to ongoing training to help you develop life-long skills, including paid training and certifications.
  • 401K with match

CAREER GROWTH

For someone looking to progress their role, the System Engineer naturally leads into roles such as: the Senior Technician, Senior Network Engineer, and beyond. We are dedicated to employee growth and want employees to thrive and improve during their time at Box Lake Networks.

Box Lake is a full service IT provider, if you are a senior or higher skill level engineer we encourage you to apply for this role and we can discuss pay ranges. 
 

Company DescriptionBox Lake Networks is a Managed IT Provider based near Lexington, KY. For over 20 years, Box Lake Networks has sustained continual growth by building and preserving strong client relationships.Company DescriptionBox Lake Networks is a Managed IT Provider based near Lexington, KY. For over 20 years, Box Lake Networks has sustained continual growth by building and preserving strong client relationships.

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