Front Desk Agent

2 weeks ago


Palm Beach, United States Rock Palm Beach Services Llc Full time
Job DescriptionJob Description

Reports To: General Manager

Responsibilities:

Assist guests and residents with any needs in a professional, organized, and timely manner. Communicates guests feedback and needs to the appropriate departments. Understands the importance of providing all guests with hotel service standards.

Physical Requirements:

Must be able to stand for long periods of time.

Job Functions:

  • Completes daily duties and checklist to ensure the front desk operates smoothly.
  • Manages the front desk operation during the am, pm and overnight shifts as assigned.
  • Assists guests and residents with their requests in an appropriate manner.
  • Handles any complaints in a positive manner.
  • Knows when to communicate guest and resident needs to the Manager on duty.
  • Make decisions that benefit the hotel, residence and its guests.
  • Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
  • Understands how a hotel and all the hotels departments operate.
  • Is able to work with a variety of people without any problems.
  • Is friendly and courteous towards guests, residents and peers.
  • Has a pleasant speaking voice.
  • Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
  • Is able to anticipate guest and resident needs.
  • Makes hotel reservations and notes special details.
  • Takes incoming calls and assists guests.
  • Provides guests with accurate facility information.
  • Handles Concierge duties as assigned
  • Gives proper pass on details during shift change.
  • Monitors hotel room key inventory. Ensures we get all keys back at check out.
  • Maintain all front desk logs for back up purposes.
  • Keeps front desk area cleaned and organized.
  • Other duties as assigned

Job Requirements:

  • Computer Skills
  • Ability to work, am, pm and overnight shifts as assigned
  • Multi task and fast learner ability
  • Flexible
  • Detail Oriented

Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

 

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • On call
  • Weekends as needed

 

Work setting:

 

  • In-person

 

Work Location: In person


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