Current jobs related to Bilingual Customer Service Representative - Sioux Falls - The Goal Family of Companies

  • Bilingual Customer Service Representative

    2 months ago

    Sioux Falls, United States The GOAL Family of Companies Full time

    Now hiring for Bilingual Customer Service Representatives I & II in Sioux Falls, SD. Full Time Shift: Monday-Friday (NO weekends) various shifts between 7am - 7pm CSR I Pay Range: $15-$18 (+$2/hr bilingual pay) CSR II Pay Range: $18-$20 (+$2/hr bilingual pay) Bonus: Monthly bonus opportunities Enjoy our perks like: Free snacks in the office 14 paid holidays...

  • Bilingual Customer Service Representative

    1 month ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job DescriptionJob DescriptionNow hiring for Bilingual Customer Service Representatives I & II in Sioux Falls, SD.Full Time Shift:  Monday-Friday (NO weekends) various shifts between 7am - 7pmCSR I Pay Range:    $15-$18 (+$2/hr bilingual pay)CSR II Pay Range:   $18-$20 (+$2/hr bilingual pay)Bonus:   Monthly bonus opportunities Enjoy our perks...

  • Bilingual Customer Service Representative

    2 weeks ago

    Sioux Falls, United States The Goal Family of Companies Full time

    Job DescriptionJob DescriptionNow hiring for Bilingual Customer Service Representatives I & II in Sioux Falls, SD.Full Time Shift:  Monday-Friday (NO weekends) various shifts between 7am - 7pmCSR I Pay Range:    $15-$18 (+$2/hr bilingual pay)CSR II Pay Range:   $18-$20 (+$2/hr bilingual pay)Bonus:   Monthly bonus opportunities Enjoy our perks...

  • Bilingual Collector

    4 days ago

    Sioux Falls, South Dakota, United States The Goal Family of Companies Full time

    About the RoleThe Bilingual Collector is a key member of our team, responsible for providing exceptional service to our customers who have questions or require assistance with their accounts. This role involves building relationships with our clients' customers, working directly with them via inbound and outbound phone contact and written...

  • Bilingual Collector

    4 days ago

    Sioux Falls, South Dakota, United States The Goal Family of Companies Full time

    About the RoleWe are seeking a highly motivated and customer-focused Bilingual Collector to join our team at The Goal Family of Companies. As a Bilingual Collector, you will play a critical role in helping us develop long-term relationships with our customers and drive business growth.Key ResponsibilitiesProvide exceptional customer service to our borrowers,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Sioux City, United States LoanMax Title Loans Full time

    LoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential? If so, you've come to the right place! **We are currently hiring for our location at 1929 Hamilton Blvd, Sioux City, IA 51104** *Hiring Manager will be calling from area code 404 (GA) - Please keep a look out for that area code in the...

  • Bilingual Customer Service Representative

    4 months ago

    Sioux Falls, United States First PREMIER BankPREMIER Bankcard Full time

    Location:  Sioux Falls, SD  Shift: Varying shift options available Job Status:  Full-Time and Part-Time Pay: $$ starting, additional monthly incentives available Company: PREMIER Bankcard Bilingual skills are compensated in the form of a % differential. Work Site This job is offered on-site and remote. Remote employees must live within ...

  • Bilingual Customer Service Professional

    3 months ago

    Sioux Falls, United States First PREMIER Full time

    ** Bilingual Customer Service ProfessionalFull/Part Time ($15/hr. to $17.50/hr. Starting)** **Job Category****:** Call Center **Requisition Number****:** BILIN002459 Showing 1 location **Job Details** **Description** **Facility:** PREMIER Bankcard **Location:** Sioux Falls, South Dakota **Shift:** Nights, Weekends & Split Shifts available **Job Schedule:**...

  • Bilingual Customer Service Representative

    2 months ago

    Idaho Falls, United States Mom's Meals Full time

    Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently...

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, United States HOM Furniture Full time

    The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include: Answering phones to either direct callers to the proper department or to answer any questions they may have. Finalizing orders, taking payments, and scheduling deliveries and pickups. Processing returns and...

  • Customer Service Representative

    1 week ago

    Sioux Falls, South Dakota, United States Goodwill of the Great Plains Full time

    Position Overview:We are looking for multiple Customer Service Representatives to deliver an exceptional shopping experience and atmosphere for every Goodwill patron through exemplary service and by ensuring a tidy, welcoming, and accessible retail environment.Role Type:Full-TimeCompensation:$ Customer Service Representative, Sales, Associate

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, United States Weller Brothers Landscaping Full time

    The Customer Service Representative is the first point of contact for sales leads and customer inquiries. Provides excellent customer service by assisting customers promptly and courteously. Answers questions, provides information as needed. Performs all job responsibilities in a safe, timely and efficient manner. Essential Duties and Responsibilities To...

  • Customer Service Representative

    1 week ago

    Sioux Falls, South Dakota, United States Sioux Falls Ford Full time

    Sioux Falls Ford Lincoln is in search of dedicated and enthusiastic individuals to become part of our Service Team. As a Customer Service Representative, you will play a vital role in our operations, assisting customers as they arrive for vehicle servicing. Your responsibilities will include managing vehicle traffic efficiently, guiding customers to their...

  • HME Customer Service Representative

    2 months ago

    Sioux Falls, United States Avera Health Full time

    The HME Customer Service Representative is accountable for serving as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional ser Customer Service Representative, Customer Service, Representative, Retail, Healthcare

  • Customer Service Representative

    3 months ago

    Sioux Falls, United States Sullivans Full time

    Job DescriptionJob DescriptionThe Customer Service Representative (CSR) is responsible for providing high quality customer service to our customers via phone and email, as well as when they visit our showroom. CSR's will answer customers' questions, enter orders, and follow up with customers in a friendly and professional manner. CSR's will build...

  • Customer Service Representative

    23 hours ago

    Sioux Falls, United States Sullivans Full time

    Job DescriptionJob DescriptionDescription:The Customer Service Representative (CSR) is responsible for providing high quality customer service to our customers via phone and email, as well as when they visit our showroom. CSR's will answer customers' questions, enter orders, and follow up with customers in a friendly and professional manner....

  • Customer Service Representative

    3 weeks ago

    Sioux Falls, United States Aire Serv of the Sioux Empire Full time

    Benefits: SEP IRA Plan Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance With over 200 locations across the United States and Canada, Aire Serv is a trusted name in heating and air conditioning installation, maintenance, and repair. We pride ourselves on putting clients first...

  • Customer Service Representative

    3 months ago

    Sioux Falls, United States U-Haul Full time

    Location: 923 W 11th St, Sioux Falls, South Dakota 57104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    Sioux Falls, United States Wheelco Full time

    **Customer Service Representative** Customer Service Sioux Falls, South Dakota Department **Customer Service** Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need. We offer a fun, positive working environment with competitive compensation, excellent...

  • Customer Service Representative

    3 months ago

    Sioux Falls, United States Security National Bank Full time

    ** Customer Service Representative** **Job Category****:** Retail Banking **Requisition Number****:** CUSTO001270 Showing 1 location **Job Details** **Description** **JOB DESCRIPTION:** As a Customer Service Representative (Bank Teller), you are the Banks front-line ambassador in delivering stellar customer service. CSRs are a critical role for the Bank and...

Bilingual Customer Service Representative

2 months ago

Sioux Falls, United States The Goal Family of Companies Full time
Job DescriptionJob DescriptionNow hiring for Bilingual Customer Service Representatives I & II in Sioux Falls, SD.

Full Time Shift:  Monday-Friday (NO weekends) various shifts between 7am - 7pm
CSR I Pay Range:    $15-$18 (+$2/hr bilingual pay)
CSR II Pay Range:   $18-$20 (+$2/hr bilingual pay)
Bonus:   Monthly bonus opportunities

Enjoy our perks like:
  • Free snacks in the office
  • 14 paid holidays every year
  • The best work culture you’ve ever known
Full timers also enjoy:
  • 3-week vacation accrual
  • 401(k) + company match up to 4%
  • Long Term Incentive program
  • Medical, dental, and vision coverage
  • Annual HSA contribution of $1,600
  • Life insurance, disability, and critical illness
  • Tuition reimbursement program
  • Paid Parental Leave
  • $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
  • Community funds, wellness funds, and more
Job Description:
The Bilingual Customer Service Representative II role consists of major areas of responsibilities which may include answering inbound calls, making outbound calls, responding to emails, and performing administrative projects. Inbound calls primarily consist of borrowers inquiring about the servicing of their consumer loan account. Outbound calls primarily consist of returning voice mails and calling borrowers to inform or remind them of their repayment options. The Customer Service Representative will have a high attention to detail to follow various sets of rules and regulations regarding consumer loans held across multiple Clients. Administrative responsibilities primarily include procedural tasks such as recording and tracking documents, phone call or email follow-up and special fact gathering assignments as needed.

Responsibilities:
  • Perform responsibilities following standard operating procedures to meet or exceed documented service level goals
  • Have a high degree of awareness and understanding of information security
  • Answer inbound calls and reach first touch resolution on borrower questions or issues
  • Make outbound calls to respond to customer voice mails, provide loan updates, and provide options or counseling to borrowers in need of repayment assistance
  • Respond to customer emails and mail
  • Record customer interactions, open/close activities in system of record
  • Perform administrative functions such as document tracking and recording, payment tracking and recording, legal tracking and reporting, and ad-hoc projects as needed
  • Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards

Basic Minimum Requirements:
  • Speak fluent English and Spanish (a fluency test will be administered) 
  • 2+ years call center customer service position; consumer finance or student loan experience is a plus
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Regular and reliable attendance
  • Customer Relationship Management (CRM) database experience
  • Ability to follow documented Best Practices and Standard Operating Procedures
  • Ability to communicate in a clear, concise, and professional manner
  • Ability to prioritize, be organized, and manage time effectively to meet service level goals
     
Bonus points if you have:
  • An eagerness to learn and grow your leadership skills
  • A drive to succeed, a sense of urgency, and a passion for your work
  • An all-around team player attitude

Learn more about our benefits by viewing our 2024 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Powered by JazzHR

JZ9JoZYet2