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Salesforce Product Owner

2 months ago

Plano, United States Thomas Edwards Group Full time
Job DescriptionJob DescriptionJob Summary:
Our client is seeking a dynamic and experienced Business Process Leader with a touch of Salesforce knowledge to join our team. They are implementing Salesforce Sales Cloud and CPQ in our business, with heavy configurations and user interface customizations to utilize the platform as the heartbeat of our agency, which creates and executes direct mail, digital, and media campaigns for clients. This role is essential for driving the successful implementation and expansion of Salesforce solutions tailored to their unique business processes. The ideal candidate will have a strong background in business processes and a passion for system implementation, with a readiness to deepen their Salesforce expertise.

You will be key in managing and optimizing our client’s Salesforce environment, which currently includes Salesforce Sales Cloud and CPQ, and leading the expansion of these solutions across the remaining business operations to enhance efficiencies and standardization. This role involves defining features, prioritizing tasks, and setting the product’s vision to maximize value for our users.

Responsibilities:
Product Ownership & Vision:
  • Develop deep understanding of the current business processes, utilizing your experience in process redesign and optimization to improve business processes supported by the system implementation
  • Define and communicate the vision and roadmap for Salesforce solutions, aligning with our client’s strategic objectives and business needs.
  • Manage and prioritize the product backlog to reflect business and client priorities.
  • Collaborate with stakeholders to gather requirements and translate them into user stories and acceptance criteria.

Implementation & Delivery:
  • Lead the end-to-end implementation of Salesforce projects, ensuring solutions meet business requirements.
  • Work closely with Salesforce developers, administrators, and third-party vendors for timely and quality delivery.
  • Partner with project management to build project plans, secure timely requirements, and meet deadlines.

Stakeholder Management:
  • Engage with stakeholders across departments and client organizations to ensure alignment with business strategy.
  • Communicate effectively to manage expectations, provide updates, and gather feedback.
  • Serve as the primary point of contact for all Salesforce-related matters.

Adoption & Change Management:
  • Develop and execute strategies for successful Salesforce adoption within our client’s environment.
  • Collaborate with the Learning Management team to create training programs and support materials.
  • Monitor user adoption and provide recommendations for improvements.

Quality Assurance & Continuous Improvement:
  • Work with development and QA teams to ensure high-quality standards for Salesforce solutions.
  • Identify and drive opportunities for process improvements and platform enhancements.
  • Stay updated on Salesforce features and best practices to benefit our client and their clients.

Ongoing Platform Management:
  • Manage the ongoing support of the Salesforce ecosystem post-implementation.
  • Stay informed about Salesforce and partner solutions that can solve business problems and drive efficiencies.

Qualifications:
  • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
  • At least 7 years of experience in large-scale systems implementations with a focus on business processes.
  • At least 5 years of experience as a Product Owner or in a similar role related to system implementation.
  • Some experience with Salesforce is preferred but not required; a willingness to learn Salesforce and its applications is essential.
  • Strong communication, interpersonal, and leadership skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience with Agile methodologies and tools like Jira or Confluence.

Key Competencies:
  • Strategic Thinking: Ability to define and articulate a clear vision for Salesforce solutions, aligning with our client’s goals.
  • Quick Learner with a Bias for Action: Ability to swiftly understand existing systems and drive enhancements and expansion.
  • Stakeholder Engagement: Proven ability to build relationships and influence decision-making.
  • Change Management: Expertise in driving user adoption and managing change, especially within nonprofit settings.
  • Analytical Skills: Ability to analyze data to inform decisions and measure success.
  • Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively.
  • Communication: Excellent communication skills to effectively convey ideas, manage stakeholder expectations, and provide clear updates and feedback.



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Company DescriptionThomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.Company DescriptionThomas Edwards Group is an Executive Search Firm specializing in the direct hire and interim placement of Accounting, Finance, HR and IT professionals. We’ve been in business since 1997 and the Dallas Business Journal has ranked us a Top Search Firm in Dallas and one of the “Best Places to Work” multiple times. Thomas Edwards Group also made the Inc. 5000 list in 2016 and our award-winning team of Search Consultants, which rank among the best and most experienced in the area, includes MBAs, CPAs, former Big 4 Professionals, Controllers, IT Search Professionals, Finance/Banking, and Business Professionals.