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Customer service rep with marketing support and scheduling duties
3 months ago
Customer Service Representative with Marketing Support
Responsibilities:
1. Provide exceptional customer service for HVAC inquiries, service requests, and concerns.
2. Assist with managing and creating content for social media platforms to enhance online presence.
3. Coordinate and execute email blasts to engage customers and promote company services.
4. Contribute to the development and maintenance of web content to ensure accuracy and relevance.
5. Utilize Google Analytics to analyze website performance and identify areas for improvement.
6. Collaborate with the marketing team to implement strategies for customer retention and acquisition.
7. Stay informed about industry trends and customer feedback to enhance service offerings.
Requirements:
1. Strong customer service skills and experience in a similar role.
2. Proficiency in social media platforms and content creation and Web design capabilities.
3. Familiarity with email marketing tools and strategies.
4. Basic understanding of web content management.
5. Knowledge of Google Analytics and ability to derive insights.
6. Excellent communication and interpersonal skills.
7. Ability to multitask and prioritize responsibilities effectively.
8. Answer incoming calls promptly and assist customers with HVAC inquiries, service scheduling, and related questions.
9. Efficiently schedule HVAC service appointments, coordinating with technicians and ensuring timely responses to customer needs.
10. Maintain accurate records of service schedules and customer interactions.
With these added responsibilities, the candidate should possess excellent phone etiquette and organizational skills.
Company DescriptionChapman Heating and Cooling is a 45 year old company that is continuing to grow We are excited to add this position to our team to help keep the wheels turning smooth and gaining new customers as well as keeping our wonderful current customersCompany DescriptionChapman Heating and Cooling is a 45 year old company that is continuing to grow We are excited to add this position to our team to help keep the wheels turning smooth and gaining new customers as well as keeping our wonderful current customers