AV Technician

Job DescriptionJob Description

 

JOB RESPONSIBILITIES

Provides technical and operational support of Audio Visual technologies such as: Video Teleconferencing

(Polycom, Cisco); Crestron / AMX; Audio DSP (Biamp, QSC, Symetrix); Dante; Extron; Barco / Planar; Projection Devices; Video Wall Display Systems; Digital Signage Systems; Wireless Microphones; PTZ Cameras (Sony, Vaddio, Cisco); Zoom / Microsoft Teams.

 

Essential Duties and Responsibilities 

·  Providing a High Level of Customer Support, including onsite as well as phone and remote support.

·  Developing an ongoing customer relationship, resulting in future customer loyalty.

·  Completing Preventative Maintenance visits to ensure all customer rooms and systems are operating in an optimum fashion.

·  Troubleshooting system issues to determine and find resolutions, or appropriate usage.

·  Adjusting Digital Signal Processor configuration files as needed.

·  Making minor code updates to Crestron SIMPL code, and working with a programmer for more complex program adjustments.

·  Handling high level Audio Visual issues on complicated installed systems.

·  Working with manufacturers for equipment servicing (technical support, securing return authorizations, completing repair functions required to resolve customer issues).

·  Assembling reports and in-house paperwork as a means to document customer interactions and improve company efficiency.

·   Providing operational support for customer meetings and events as required. 

Skills and Abilities 

Strong attention to detail

·  Strong communication skills

·  Extensive network and pc setup capabilities

·  Must be able to climb ladders and scaffolding

·  Must be able to lift in excess of 50 pounds

·  Must be able to work in high places, as well as small, cramped places

·  Highly self-motivated and directed

·  Typing skills and strong written and verbal communication skills

 

Education and/or Experience

·  Two-year diploma from a Technical School, or equivalent experience.

·  CTS certification from ICIA or  other manufacturer-based certifications a plus (Crestron, QSC, Biamp, AMX, ClearOne, Extron, Planar, RGB Spectrum, Polycom, Tandberg, etc.)

·  3 + years of experience with audio-visual, corporate video, or other related systems.

·  Must possess a valid driver’s license with safe driving record.

 

 

Company DescriptionCCS Southeast is a wholly owned audio-visual system integrator with over 20 years of experience designing, installing and supporting customers throughout the Southeast and United States. Our account teams and engineers assess our customer’s current environment, discuss what they are trying to achieve, and then present the best solutions and services that meet or exceed those requirements. We partner with the best in breed technology companies to ensure our customers have access to the most advanced, secure, and effective solutions.Company DescriptionCCS Southeast is a wholly owned audio-visual system integrator with over 20 years of experience designing, installing and supporting customers throughout the Southeast and United States. Our account teams and engineers assess our customer’s current environment, discuss what they are trying to achieve, and then present the best solutions and services that meet or exceed those requirements. We partner with the best in breed technology companies to ensure our customers have access to the most advanced, secure, and effective solutions.

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