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1st Customer Service
2 months ago
Customer Service Job Summary: As a Customer Service Phone Representative, you will be crucial in providing exceptional service to our customers. You will utilize your computer and phone skills to manage inventory status, track shipping status, generate quotes and invoices, and address customers' inquiries regarding our products. Your dedication to resolving customer concerns and providing accurate information will contribute to our company's reputation for excellent customer service.
Customer Service Key Responsibilities:
1. Customer Support:
Respond promptly and professionally to customer inquiries via phone regarding product availability, pricing, and specifications.
Assist customers in placing orders, processing returns, and resolving any issues or concerns they may have.
2. Inventory Management:
Utilize computer systems to check inventory status and availability of products.
Coordinate with the warehouse team to ensure accurate inventory levels and timely restocking.
3. Shipping Coordination:
Monitor shipping status and provide customers with updates on their orders.
Address any shipping-related issues or delays and work with logistics partners to resolve them efficiently.
4. Quote and Invoice Generation:
Prepare quotes for customers based on their requirements and pricing guidelines.
Generate invoices accurately, ensuring all relevant details are included and follow up on payment status as needed.
5. Product Knowledge:
Develop a comprehensive understanding of our product line to effectively address customer inquiries and provide relevant information.
Stay updated on product features, specifications, and promotions to offer informed assistance to customers.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong multitasking abilities to handle simultaneous phone and computer tasks efficiently.
- Attention to detail and accuracy in processing orders, quotes, and invoices.
- Ability to work well under pressure in a fast-paced environment.
- Prior experience in customer service or a related field is preferred.
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Some experience in shipping such as UPS and Feed is a plus but not a requirement
Working Conditions:
- This role primarily involves working in an office environment, with significant time spent on the phone and computer.
- May require occasional overtime or weekend work, especially during peak seasons or to address customer needs.
Why Peoplelink?
- Medical, Dental, Vision & Life insurance available
- Direct Deposit Programs
- Full benefits available
- 401K, Profit Sharing and raises available after 90 days
Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink LLC’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
#ZIP219Company DescriptionPeoplelink Staffing Solutions, a leader in the staffing industry for the past 35 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains a #1 priority.Company DescriptionPeoplelink Staffing Solutions, a leader in the staffing industry for the past 35 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains a #1 priority.