Customer Service Representative

3 months ago

Woodstock, United States Charter Manufacturing Company, Inc. Full time
Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family

Charter Dura-Bar is seeking a Customer Service Representative

*This posting is posted for future anticipated needs*

The Customer Service Representative will provide exceptional service to customers and act as a liaison between the customers and the manufacturing operation to ensure accurate and timely delivery of orders and maintain customer satisfaction.

What you'll need:
  • Associate's Degree or equivalent years of experience.
  • One plus years' experience in customer service, inside sales, or customer support role.
  • Ability to organize and prioritize requests made from internal and external customers.
  • Ability to solve problems and make sound decisions within set parameters.
  • Excellent verbal and written communication skills requiring tact and discretion.
  • Experience working in teams as a leader and as a member.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Ability to take initiative and work independently.
  • Strong analytical skills to gather data from multiple sources and report findings.
  • Strong interpersonal and relationship building skills.
  • Proficiency with basic features of Microsoft Office software products (Word, Excel).
What we'd prefer:
  • Bachelor's Degree or an equivalent combination of education and experience.
  • Three to five years' external customer experience.
  • Related industry experience in customer service, inside sales, or customer support role.
  • Ability to understand and navigate effectively through an ERP system, query software, and customer portals.
  • Experience in analysis/reporting.
  • Proficiency with advanced features of Microsoft Office software products (Word, Excel).
What you'll do:
  • Provide the highest level of service to accommodate customer's needs.
  • Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements.
  • Proactively support the entire customer order/demand management process and monitor customer systems and maintain accurate information in the system for quotations, inquiries, orders, forecasts, inventory levels, lead-times, shipments, and invoices.
  • Coordinate the entire flow of orders through all functional areas. Keep all departments apprised of changes.
  • Develop a strong working relationship with Field Sales to cohesively manage customer relationships.
  • Communicate directly with customers to coordinate changes in demand and track activities. Relate all issues that impact their orders.
  • Work closely with external customers to manage their inventory levels.
  • Resolve customer concerns and issues.
  • Maintain customer contract and pricing information in compliance with policy and standard procedures.
  • Once product is released, coordinate shipments with traffic/logistics department to ensure material is delivered on time.
  • Develop a working knowledge the business's manufacturing capabilities and product offerings.
  • Actively participate on teams and in meetings to ensure processes and procedures are continuously improving.

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