We have other current jobs related to this field that you can find below

  • Customer Success Supervisor

    3 months ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SUPERVISOR – ANN ARBOR – IN-PERSONJob SummaryShar Music is currently looking for a Customer Success Supervisor. The Customer Success Supervisor is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The...

  • Customer Success Manager

    1 month ago

    Ann Arbor, United States Clarivate Analytics Full time

    Clarivate is seeking a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this role, you will be involved in ensuring Clarivate services deliver on what is promised, ensuring that customers fully utilize the services and achieve Return on Investment, as well as providing optimal customer experience. You will have a...

  • Customer Success Manager

    4 days ago

    Ann Arbor, United States Clarivate Analytics US LLC Full time

    We are looking for an energeticCustomer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value...

  • Customer Success Professional

    2 months ago

    Ann Arbor, United States The Solutions Group Inc. Full time

    CUSTOMER SUCCESS PROFESSIONAL– ANN ARBOR – IN-PERSON Job Summary Our client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success Professional, you'll be the...

  • Customer Success Professional

    3 months ago

    Ann Arbor, United States Sage Solutions Group Full time

    CUSTOMER SUCCESS PROFESSIONAL- ANN ARBOR - IN-PERSON Job Summary Our client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success Professional, you'll be the...

  • Customer Success Professional

    3 months ago

    Ann Arbor, United States Sage Solutions Group Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS PROFESSIONAL– ANN ARBOR – IN-PERSONJob SummaryOur client is looking for a customer success professional. A successful candidate will not only love music but is also dedicated to ensuring an exceptional experience for our customers, from their first inquiry to post-purchase support. As our Customer Success...

  • Carpentry Supervisor

    3 days ago

    Ann Arbor, United States DreamMaker Bath & Kitchen LLC Full time

    DreamMaker Bath & Kitchen in Ann Arbor, MI is calling all Carpentry Supervisors to apply to join our amazing residential construction team full-time! WHY YOU SHOULD JOIN OUR TEAM We are a successful interior remodeling company that highly values and appreciates our employees. We pay our Carpentry Supervisors a competitive hourly wage plus commission. Our...

  • Customer Service Supervisor

    4 days ago

    Ann Arbor, Michigan, United States Whole Foods Market Full time

    Role OverviewDelivering Exceptional Customer Service: The Customer Service Associate Team Leader is responsible for exemplifying and providing top-notch customer service. This role is pivotal in ensuring that every customer interaction is positive and memorable.Setting High Standards: The position involves establishing and maintaining the highest levels of...

  • Carpentry Supervisor

    2 months ago

    Ann Arbor, United States DreamMaker Bath & Kitchen Full time

    Job DescriptionJob DescriptionDreamMaker Bath & Kitchen in Ann Arbor, MI is calling all Carpentry Supervisors to apply to join our amazing residential construction team full-time!WHY YOU SHOULD JOIN OUR TEAMWe are a successful interior remodeling company that highly values and appreciates our employees. We pay our Carpentry Supervisors a competitive hourly...

  • Restaurant Area Supervisor

    3 months ago

    Ann Arbor, United States Goodwin Recruiting Full time

    To Apply for this Job Click HereWe are seeking a dynamic and results-oriented professional to join our team as an Area Supervisor in the Detroit/Ann Arbor area. This role offers an exciting opportunity to lead and support multiple restaurants in delivering exceptional customer experiences, maintaining operational excellence, and fostering a positive work...

  • Parttime Supervisor

    3 weeks ago

    Ann Arbor, United States Aéropostale Full time

    As a Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute assigned store operations and maintain a visually appealing store. You create a positive environment that develops and engages your managers, associates, and customers every day. You...

  • Lead Supervisor I

    3 months ago

    Ann Arbor, United States Tapestry Full time

    Lead Supervisor The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They...

  • Client Success Team Leader

    4 days ago

    Ann Arbor, Michigan, United States Sage Solutions Group Full time

    CLIENT SUCCESS TEAM LEADER - IN-PERSONPosition OverviewSage Solutions Group is seeking a Client Success Team Leader. The Client Success Team Leader is tasked with supervising a group of Client Success Professionals, ensuring outstanding client satisfaction, and spearheading client success initiatives. The ideal candidate will excel by managing the daily...

  • Food Service Operations Supervisor

    4 days ago

    Ann Arbor, Michigan, United States NexDine Full time

    Job OverviewAre you eager to be part of a team that values diversity and excellence? At NEXDINE, we believe that our diverse workforce is the key to our success. Join us for a fulfilling career journey.Position: Dining Services SupervisorLocation: Saline, MISchedule: Flexible, typically five days a weekCompensation: $20/hourBenefits: Comprehensive benefits...

  • Lawn Care Team Supervisor

    3 days ago

    Ann Arbor, Michigan, United States Great Outdoors Full time

    Position OverviewThe Lawn Care Team Supervisor plays a pivotal role in ensuring that each client's lawn care needs are met with precision and care. This position requires a blend of leadership abilities, extensive knowledge of lawn care practices, and a creative approach to client interactions, all aimed at delivering exceptional lawn maintenance...

  • Lawn Care Team Supervisor

    12 hours ago

    Ann Arbor, Michigan, United States Great Outdoors Full time

    Position OverviewThe Lawn Care Team Supervisor plays a crucial role in ensuring that each client's lawn care needs are met with precision and creativity. This position requires strong leadership abilities, extensive knowledge of lawn care practices, and a commitment to delivering exceptional service.Essential Qualifications:High School diploma or...

  • Valet Operations Supervisor

    4 days ago

    Ann Arbor, Michigan, United States Encore Service Group Full time

    Position OverviewSalary: $17+TIPSEncore Service Group is dedicated to merging healthcare with hospitality, ensuring a positive experience for every individual we serve. Our organization is entirely focused on healthcare, currently operating in Michigan and Ohio, providing a range of services including non-emergency medical transportation, shuttle services,...

  • Customer Experience Specialist

    2 months ago

    Ann Arbor, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Desktop Support Supervisor

    3 weeks ago

    Ann Arbor, United States Michigan Medicine Full time

    Note: We are looking for someone with at least 3 years of IT team leadership / supervisor experience as you will be supervising anywhere between 15-20 desktop support specialists. This is a day shift position, working Monday - Friday. As part of HITS, you will report to the Device Support team located at the Michigan Medical Academic Medical Center here in...

  • Desktop Support Supervisor

    2 weeks ago

    Ann Arbor, United States Michigan Medicine Full time

    Note: We are looking for someone with at least 3 years of IT team leadership / supervisor experience as you will be supervising anywhere between 15-20 desktop support specialists. This is a day shift position, working Monday - Friday. As part of HITS, you will report to the Device Support team located at the Michigan Medical Academic Medical Center here in...

Customer Success Supervisor

2 months ago

Ann Arbor, United States Sage Solutions Group Full time
Job DescriptionJob Description

CUSTOMER SUCCESS SUPERVISOR – ANN ARBOR – IN-PERSON

Job Summary

Shar Music is currently looking for a Customer Success Supervisor. The Customer Success Supervisor is responsible for overseeing the team of Customer Success Professionals, ensuring exceptional customer satisfaction, and driving customer success initiatives. The ideal candidate will be successful by overseeing the daily operations of our Customer Success and Service department with a focus on improving the quality and efficiency of our department. The Customer Success Supervisor will work directly with team members to assess performance and assist in the development of customized plans to meet individual goals.

Responsibilities

· Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.

· Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.

· Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.

· Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.

· Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.

· Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on industry trends and best practices.

· Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.

· Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.

· Manage the application and workflow of customer success team members.

· Make sure that the customer success environment is conducive to work.

· Maintain a high team morale.

· Manage the budget for customer success operations.

· Conduct regular performance evaluations and provide constructive feedback to team members.

· Identify training and development needs and create improvement plans as necessary.

· Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.

· Assist in the design and delivery of comprehensive training programs for new Customer Success associates.

· Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.

· Develop training materials, manuals, and resources to support ongoing learning and development.

· Conduct training sessions on product knowledge, customer success skills, and company processes.

· Provide continuous coaching and feedback to associates to help them achieve performance goals.

· Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.

· Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.

· Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.

· Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.

· Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.

· Provide information on Shar Music Loyalty Points program and set up customer accounts.

· Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.

· Assist with collections for Rentals and SharWay programs.

· Cross selling relevant products and services.

· Follow pricing and margin control to ensure profitability.

· Understand the shipping process to provide client accurate shipping times and expectations.

· Provide exceptional customer service, assist customers, support inventory management, handle administrative duties, and maintain a clean and organized environment in the Showroom.

· Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes.

· Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.

· Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.

· Focuses on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and assisting the sales team when assigned to a special account.

· Regular and routine onsite attendance

· Lead and manage a team of Customer Success personnel, providing guidance, coaching, and support to ensure the team's success in achieving customer satisfaction and retention goals.

· Sets clear performance expectations and goals for the team, monitoring individual and team performance, and providing regular feedback and performance evaluations.

· Foster a customer-centric culture within the team, emphasizing the importance of understanding customer needs, delivering proactive support, and building strong relationships.

· Act as an escalation point for customer issues, providing guidance and support to resolve challenges effectively and ensuring timely resolution.

· Analyze customer data and metrics to identify trends, opportunities, and areas for improvement, and provide actionable insights to the team.

· Develop and deliver training programs and resources to enhance the skills and knowledge of the customer success team, keeping them updated on industry trends and best practices.

· Build and maintain strong relationships with key customer accounts, acting as a strategic advisor and champion for their success.

· Stay up to date with industry trends, customer success methodologies, and emerging technologies, and share knowledge and best practices with the team.

· Manage the application and workflow of customer success team members.

· Make sure that the customer success environment is conducive to work.

· Maintain a high team morale.

· Manage the budget for customer success operations.

· Conduct regular performance evaluations and provide constructive feedback to team members.

· Identify training and development needs and create improvement plans as necessary.

· Assist team members in managing customer accounts, addressing inquiries, and resolving issues in a timely and effective manner.

· Assist in the design and delivery of comprehensive training programs for new Customer Success associates.

· Conduct orientation sessions to onboard new hires and ensure a smooth transition into their roles.

· Develop training materials, manuals, and resources to support ongoing learning and development.

· Conduct training sessions on product knowledge, customer success skills, and company processes.

· Provide continuous coaching and feedback to associates to help them achieve performance goals.

· Develop and implement strategies and processes to drive customer success and maximize customer value, collaborating with cross-functional teams to align efforts.

· Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty.

· Product Knowledge: Develop a high level understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information.

· Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities.

· Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate.

· Provide information on Shar Music Loyalty Points program and set up customer accounts.

· Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system.

· Assist with collections for Rentals and SharWay programs.

· Cross selling relevant products and services.

· Follow pricing and margin control to ensure profitability.

· Understand the shipping process to provide client accurate shipping times and expectations.

· Provide exceptional customer service, assist customers, support inventory management, handle administrative duties, and maintain a clean and organized environment in the Showroom.

· Utilizes CRM to keep track of customer data, opportunities, logging calls and relevant notes.

· Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience, advocate for customer needs, and drive customer retention and expansion.

· Tracks, analyzes, and communicates key quantitative metrics and business trends to team members and internal teams.

· Focuses on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and assisting the sales team when assigned to a special account.

· Regular and routine onsite attendance


 

Requirements

· Highschool diploma required.

· Bachelor's degree preferred.

· Minimum of 3 years successfully managing and leading a team

· Minimum of 5 years in a customer service, inside sales or related field

· Proven experience in a customer-facing role, such as customer success, account management, or sales, with at least 2-3 years of experience in a managerial or leadership position.

· Some experience with musical instruments preferred.

· Strong leadership and people management skills, with the ability to motivate and inspire a team.

· Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

· Deep understanding of customer success best practices, methodologies, and KPIs.

· Familiarity with CRM systems and customer success tools.

· Results-oriented mindset, with a focus on achieving and exceeding team targets.

· Ability to generate and analyze reports on all customer activity, including sales performance.

· Ability to work effectively in a fast-paced, dynamic environment, with strong organizational and time management skills.


 

Perks/Benefits

· 401(k)

· 401(k) Matching

· Medical

· Dental

· Vision

· Life

· Short & Long Term Disability

· Generous PTO

· Employee Discount Program

Powered by JazzHR

BUhmp3kPgS