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Assistant Executive Housekeeper-Hilton Garden Inn

2 months ago

Grand Rapids, United States Suburban Inns Full time
Job DescriptionJob Description

​The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry

* Shift: 1st and 2nd shifts- weekend shifts required

* Status: Full-Time

* Position can be used as a paid internship

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • 401k
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for assisting the Executive Housekeeper with the overall operations of the housekeeping and laundry departments according to Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.  Also, must take charge when the Executive Housekeeper is not available.

 Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Interview train Housekeepers and Laundry Team Members as required
  • Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and Hilton.
    • Discipline Team Members as needed, according to Suburban Inns’ policies
    • Ensure housekeepers complete at least two rooms per hour without sacrificing Suburban Inns standards
  • Perform the following when the Executive Housekeeper is off, or as needed:
    • Print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts.  Also assign hallways and extra tasks
    • Collect, record, and store all lost and found items as soon as they are recovered.  Items must be kept for 90 days
    • Enter all clean rooms into the computer system
  • Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Clean rooms as needed according to Suburban Inns and Hilton standards
  • Assist with laundry and the cleaning of public areas
  • Assist with training new hires in housekeeping, laundry, and public areas 
  • Inspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and Hilton standards
    • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
    • Inspect for safety issues and report any maintenance issues to the maintenance department
    • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Manager, AGM, or GM for charges to be applied
  • Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
  • Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
  • Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
  • Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
  • Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
  • Assist with payroll if requested by the Executive Housekeeper
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • See Executive Housekeeper, Housekeeper, and Laundry job descriptions
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills

Formal Education and Job-Related Experience:  This position requires a minimum of six months job-related experience

License, Registration, and/or Certification Required:

External and Internal Personal Contact:

Communications:               Daily-Verbal & Written

                                             Weekly-Participation in meetings                             

Teamwork and Collaboration:  This job is part of a formal work team within the department. 

Uniform and Appearance Guidelines:           

Uniform:  Uniform and name tag provided.  Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.

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