A.M. Breakfast Server

Early Risers needed to help us serve our guests at our Garden Grille located within Hilton Garden Inn Cedar Rapids. If you enjoy people, are helpful and kind - apply today online or stop in for immediate consideration. This position is for mornings. Looking for full or part-time individuals.

Provides prompt and courteous food and beverage service to restaurant guests while maximizing sales and guest satisfaction. Ensure that all food and beverage menu items are prepared and presented according to established recipes and standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Describes all food/beverage menu items; methods of preparation and prices as needed.
• Accurately inputs the guest's order into POS system.
• Works within the policy to accommodate guest's special food requests.
• Serves menu items to guests in a prompt and courteous manner, according to established brand, Company and service standards.
• Refills drinks in a timely manner.
• Experience in preparing and serving bar beverage drinks and make coffee.
• Collect customer payments for completion of the transaction as outlined in cash and charge procedures: receives change and returns change promptly to the guests.
• Ensures completion of all side work on their shift.
• Must properly handle food and money.
• Makes certain every guest experience is a positive one.
• Ensures proper supplies, materials, products are available for their shift.
• Ensures minors and intoxicated persons are not being served.
• Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
• Wears proper uniform at all times and is warm, welcoming and genuine.
• Step in for other staff as directed/needed or other duties as assigned.
• Attend staff meetings as needed.
• All other duties assigned by Management.

HGI POLICIES

Responsible for following all HGI policies and procedures as set forth in the HGI handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

JOB REQUIREMENTS

• Hold self and others to high ethical standards.
• Performs work well with speed, accuracy and attention to detail.
• Ability to work well in stressful, high pressure situations
• Ability to maintain confidentiality of guest information.
• Customer-Service Centric.
• Demonstrated strategic thinking skills.
• Excellent oral and written communication skills.
• Can work well on own as well as with a team.
• High energy personality.
• Strong interpersonal and communication skills to develop and enhance business relationships.
• Active member of the community.
• Desire to network and get involved.
• Willingness to provide exceptional customer service.
• Warm, friendly, and service-oriented philosophy.
• High degree of flexibility and tolerance for change.
• Computer literate.
• Excellent organizational, problem-solving skills and follow-through skills.
• Ability to carry out multi-task projects.
• Ability to work well with diverse groups or individuals.
• Regular and consistent attendance.
• Willing and able to work evenings, weekends and holidays, available for flexible scheduling to meet the needs of the department.
• Knowledge of federal, state and local laws, ordinances and regulations and HGI policy regarding serving alcohol to minors and intoxicated patrons.
• Must have or be able to obtain eTIPS certification or equivalent as required by HGI brand and state.

EDUCATION and/or EXPERIENCE

High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment. Our ideal candidate will have prior experience in a high-end hotel and/or One-year high volume bar experience required. Customer service experience preferred.

LANGUAGE SKILLS

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to read, write and recognize numbers, comprehend signs and symbols; cash handling skills required; basic algebra required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must always follow proper safety precautions to avoid injuries.

Walking and standing are required throughout the working day. Length of time of these tasks may vary from day to day and task to task. Ability to physically self-demonstrate bartending techniques, i.e., cutting, preparing, drink presentation, safety and sanitation practices. Must be able to bend, stoop, squat and lift up to 40 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, fellow associates, and supervisors.

WORKING CONDITIONS

The work environment described here is representative of that an employee encounters while performing the essential functions of this job. All employees must always follow proper safety precautions to avoid injuries. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SAFETY REQUIREMENTS

Must be aware and conform to all safety requirements when in the building, operating motor vehicles, or in the field performing duties for the company.

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