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Automotive Service Manager

4 months ago

Dana Point, United States Performance Haus Full time
Job DescriptionJob Description

We are seeking an experienced Automotive Service Manager to oversee our service department operations in Dana Point, CA. The ideal candidate will have a strong background in automotive service and repair, exceptional leadership skills, and a commitment to delivering outstanding customer service. This position offers an exciting opportunity to join a dynamic team and contribute to the success of our thriving automotive service center.

Responsibilities:

  • Manage day-to-day operations of the automotive service department, including scheduling, staffing, and workflow optimization.
  • Ensure efficient and profitable operation by monitoring productivity, managing resources, and controlling expenses.
  • Hire, train, and supervise service department personnel, fostering a positive work environment and encouraging professional growth.
  • Maintain high standards of customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring quality service delivery.
  • Implement and enforce company policies and procedures related to safety, quality, and service standards.
  • Collaborate with the sales department to promote service offerings and maximize customer retention.
  • Oversee inventory management and parts ordering to ensure availability and cost-effectiveness.
  • Monitor industry trends and technological advancements to recommend improvements in service operations.
  • Prepare and analyze departmental reports, budgets, and forecasts for management review.

Requirements:

  • Bachelor’s degree in Automotive Technology, Business Administration, or a related field preferred.
  • Minimum of 5-10 years of experience in automotive service management, with a proven track record of success.
  • Extensive knowledge of automotive systems, diagnostics, and repair techniques.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and employees.
  • Proficient computer skills, including experience with automotive service management software.
  • Detail-oriented and organized, with strong problem-solving abilities.
  • Valid driver’s license and clean driving record.