Auto Service Advisor

1 month ago


Newport News, United States Airport Exxon NAPA AutoCare Center Full time
Job DescriptionJob Description

We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to multitask.

Service Advisor Duties and Responsibilities

  • Greet customers upon arrival to shop
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
  • Connect customers with appropriate automotive mechanic or technician
  • Consult with mechanics regarding appropriate service options
  • Develop as many solution methods as possible, attempting to keep costs low
  • Explain all service options to customers including time and cost estimates
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Advise customers on warranty protections and other potential cost-saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Perform post-service inspection with customers and answer any questions they may have
  • Ring up customers at the front desk and facilitate financial transactions
  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
  • Manage shop workflow and schedule for mechanics and technicians

Service Advisor Requirements and Qualifications

  • High school diploma or equivalent required
  • College degree helpful but not required
  • 5+ years in the automotive industry preferred
  • Excellent interpersonal communication skills
  • Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
  • Compassionate and patient demeanor
  • Problem-solving and critical thinking skills
  • Extensive knowledge base of automotive industry and parts
  • Automotive experience required but will train motivated right candidate
Company DescriptionAirport EXXON, NAPA Auto Care Center servicing our community and commuters for over 40 years. We are grateful to be located in the heart of Newport News. A fast-growing area with daily economic development happening. Newly renovated and with state-of-the-art equipment and all the resource available to maximize your earning potential. Professional friendly and family-oriented work environment. Honesty, integrity and quality service is our motto. Years of experience and leading shop in the local area.Company DescriptionAirport EXXON, NAPA Auto Care Center servicing our community and commuters for over 40 years. We are grateful to be located in the heart of Newport News. A fast-growing area with daily economic development happening. Newly renovated and with state-of-the-art equipment and all the resource available to maximize your earning potential. Professional friendly and family-oriented work environment. Honesty, integrity and quality service is our motto. Years of experience and leading shop in the local area.
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